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For Employers

Premium Employer

Infinite Computer Solutions

Compare

3.3

based on 1.3k Reviews

2 Infinite Computer Solutions Manager Jobs

Manager

Infinite Computer Solutions India Pvt. Ltd.

3.3

based on 1.3k Reviews

4-7 years

Noida

1 vacancy

Manager

Infinite Computer Solutions

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Cisco Operations Canvas CCNA Incident Management Scheduling

+ 4 more

Job Description

Team Leadership : Provide direct supervision of NOC team members, offering guidance and leadership to build a process-oriented, cross-functional team.
Shift Operations : Lead 24/7 shift operations, ensuring the optimal scheduling of shift coverage and effective coordination of operational work streams for seamless service delivery.
Incident Management : Manage and support incident triage (Severity 1-4), ensuring timely resolution and restoration of services. Escalate issues as required, working closely with vendors for resolution.
Process Procedure Development : Create, maintain, and continually improve processes and procedures for Tier 2 (T2) tasks, ensuring compliance with SLAs and the Tier model.
IP Routing and Network Optimization : Oversee the design, implementation, and troubleshooting of IP routing protocols such as OSPF, BGP, MPLS, and EIGRP, ensuring effective routing across the network. Optimize IP/MPLS-based VPNs for better performance and scalability.
VPN and Security : Ensure the secure implementation and management of Virtual Private Networks (VPNs), including site-to-site and remote access VPNs, ensuring that security protocols are up to date and align with best practices.
Vendor Collaboration : Work closely with vendors such as Cisco, Ericsson, Nokia, and Juniper to resolve technical issues, ensure system updates, and manage the overall health of network systems.
Shift Meetings : Organize regular shift meetings to communicate key updates, discuss operational issues, and facilitate their resolution.
Performance Metrics : Track, analyse, and report on key metrics such as availability, incident resolution, and service delivery performance.
Process Optimization : Conduct regular reviews of processes to drive ongoing optimization of NOC operations, ensuring they meet the evolving needs of the business.
Service Reporting : Review and provide service reports on a regular basis, ensuring transparency in operational performance.
Escalation Handling : Address both technical and non-technical escalations promptly, ensuring effective communication and resolution.
Performance Management : Conduct performance evaluations, set objectives, and provide coaching and training to team members to enhance operational capabilities.
Compliance : Ensure monitoring compliance with Tier model standards and SLAs, with a focus on business-critical and revenue-generating platforms.
Communication : Provide timely, accurate, and effective communication during service-impacting events, both internally and with external vendors.

Qualifications:

Education : Bachelor s Degree in a related field or equivalent work experience.
Experience : 10-15 years of relevant experience in the telecom domain, with at least 7 years of experience in network operations or NOC management.
Certifications :
- CCNA/CCNP Certification : Must hold valid Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications, demonstrating in-depth knowledge of IP routing and switching.
Technical Expertise :
- Strong knowledge of IP routing protocols including OSPF, BGP, MPLS, and EIGRP.
- Hands-on experience with Cisco, Ericsson, Nokia, and Juniper devices, including configuration, troubleshooting, and performance monitoring.
- Experience with VPN technologies, including site-to-site, remote access VPNs, and IPsec/SSL VPNs.
- Experience with network monitoring technologies such as SolarWinds.
- Familiarity with ticketing tools like JIRA, SCCD, BMC Remedy.
- Proficiency in monitoring, troubleshooting, and administration of network elements and systems.
- Experience in mobile network domains, including CORE, VAS, EMS, and RAN components.
Skills :
- Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Ability to work independently or in a team and meet deadlines in a 24/7 work environment.
- Demonstrated ability to work with cross-functional teams and manage onshore-offshore coordination.