Add office photos
All Filters
4 Credence Resource Management Manager Jobs
Manager | Credence Global Solutions
5-10 years
Pune
1 vacancy
Manager | Credence Global Solutions
Credence Resource Management
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Title - Manager | Credence Global Solutions Job Title Manager Apply for this position Referring Employee ID Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *
Department Operations Job Role
- Develop and administer single or multiple clients business with deployment of resources ranging between 100 to 200 FTEs.
- Design and execute internal business processes to meet client SLA / work standards.
- Ensure full compliance with all company, departmental, legal, and regulatory requirements.
- Demonstrate effective verbal and written communication with clients, management and across functions.
- Develop and execute innovative strategies to improve and secure business delivery.
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
- Ensure that the assigned portfolio meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well-rounded team competency.
- Innovate and drive dialer, skip tracing, performance improvement plan and strategies.
- Host monthly business reviews.
- Employee development, engagement and retention
- At least 2 years of experience as an AM-Operations.
- 5 years of experience in the BPO business. Prior third party/first party collections experience.
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work night shifts.
- Expertise with MS Office tools like PowerPoint, Excel, etc.
- Preferred Qualification Any Graduate.
Job Category: Operations
Job Type: Full Time
Job Location: Pune IN
Recaptcha requires verification.
Im not a robot Were Online!
How may I help you today
Credence Global Solutions - Live Chat Welcome to Credence
Welcome to Credence! How can we help you
Are you interested in doing business with Credence Are you looking for Employment at Credence Do you want to make a Payment on your Account Are you wanting to speak with a Customer Agent about your Account
Welcome to Credence
Welcome to Credence! How can we help you
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
What Manager at Credence Resource Management are saying
Rating based on 1 Manager
review
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Good clientele base, No politics and pay for performance.
- Salary - Excellent
+5 more
Dislikes
Stretched working hours and entire set up in one city. Credence should explore for another office in NCR
Manager salary at Credence Resource Management
reported by
6
employees
with 13-16
years exp.
₹11.9
L/yr - ₹16
L/yr
13%
less
than the average Manager Salary in India
View more details
What Credence Resource Management employees are saying about work life
based on 572 employees
Strict timing
Alternate Saturday off
No travel
Night Shift
Credence Resource Management Benefits
View more benefits
Compare Credence Resource Management with
Vertex Customer Solutions
Compare
Firstsource Solutions
Compare
WNS
Compare
Sutherland Global Services
Compare
Genpact
Compare
EXL Service
Compare
Conneqt Business Solutions
Compare
Quatrro
Compare
HGS
Compare
Tech Mahindra
Compare
Quess
Compare
Statestreet HCL Services
Compare
IKS Health
Compare
IntouchCX
Compare
Alldigi Tech
Compare
Taurus BPO Services
Compare
Globiva
Compare
TTEC India
Compare
Jindal X
Compare
MiraMed Ajuba
Compare
Similar Jobs for you
Share an Interview