Management Trainee - Content Moderation - Operations - Team Lead

We are inviting applications for the role of Management Trainee Content Moderation Team Lead - English

We re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities
Review content and provide resolution based on prescribed guidelines
Provide resolution to maintain standards of quality
Recognize trends and patterns and escalate issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Monitor team members and able to provide guidance whenever needed
Manage the flow of day-to-day operations
Build reports to update the company on the teams progress
Rapport building with the internal external stakeholder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are always delivered
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members

Qualifications we seek in you

Minimum qualifications
Any Graduate (PG an added advantage)
Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
Proficient in English
Speech X score: C1 or above
KF scores >35%
Should be flexible to work in 247 environment and rotational shift and week off.
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)