Management Trainee - OTC

Develop and assess collection strategies to optimize the recovery of outstanding balances.
Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
Contact customers for payment through phone and email, adhering to collections strategy.
Escalate accounts within the customers organization and internally as per collection strategy.
Take necessary actions, including legal steps, to expedite resolution.
Gather necessary information and prepare documents for settlement cases.
Approve installment and settlement plans within the scope of authority.
Track and follow up on customer payment promises related to settlements.
Escalate accounts and take necessary actions for resolution, including legal steps.
Prepare documentation/reports for governance meetings with Key Accounts Managers.
Manage bad debt write-offs, including forecasting, approval, and reconciliation.
Initiate refund requests for credit balances upon customer request.
Create refund reports, reconciling requests with payments received.
Review daily unidentified remittances report and assist with payment clearing.
Perform customer accounts reconciliation.
Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
Engage resolution owners for timely dispute resolution.
Research and resolve disputes, including collaboration with internal and external stakeholders.
Provide support for escalated dispute cases and inform customers of resolution outcomes.
Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
Delivering effective training programs to enhance the skills and knowledge of team members.
Providing mentorship to foster professional growth and development within the team.
Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Driving process improvement initiatives for enhanced operational efficiency.
Taking a proactive leadership approach, championing continuous improvement efforts within the team.
Qualifications we seek in you
Minimum qualifications
Bachelor s degree in finance, Accounting, or related field
Rich experience in collections, dispute resolution, and cash application.
Strong analytical and problem-solving skills.
Excellent communication and negotiation abilities.
Previous experience in governance meetings and managing relationships with Key Accounts Managers
Preferred Qualifications/ Skills
Detail-oriented with a focus on accuracy and continuous improvement.
Familiarity with industry regulations related to collections and dispute resolution.
In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
Hands-on experience in navigating complex collections and dispute scenarios.