Management Trainee

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

 

Inviting applications for the role of Management trainee, Quality Assurance

Here is a great opportunity for those who are looking to move into the exciting role of a Training and Call Quality resource!

 

Responsibilities·       Responsible for delivering and facilitating training through a variety of delivery methods across new hire and tenured participants. ·       Identify focus teams each month and provide develop materials to be used for necessary coaching and training to improve the overall team/collector performance. ·       Monitor and evaluate calls using evaluation standards and forms mandated by the client. ·       Provide analysis in evaluated calls and identify gaps that impact KPIs. ·       Conduct calibration sessions with Supervisors and Team Leaders, facilitate synergy sessions/team huddles to communicate updates and TD/MTD performance.·       Development and implementation of training strategies that will impact site CQ metrics, decrease defects and regulatory violations and other key performance metric·       Liaise with the customer in order to maintain an up-to-date learning repository databased on procedures and products available. ·       Ensure partnership with other departments/teams to achieve all deliverables responsibilities assigned. ·       Works closely with other members of the Training and Call Quality team to ensure effective implementation. o Create training documentations/learning documents. ·       Conduct PKT (Process Knowledge tests) as per agreed schedule. o Provide running reporting and presentations for the customer or for internal purposes.  Qualifications we seek in you!Minimum Qualifications / Skills

·       Excellent attendance record

·       Excellent written and verbal communication skills

·       Comfortable presenting to group and providing coaching/feedback

·       Working knowledge of Microsoft Office Applications (Word, Power Point, Excel)

Preferred Qualifications/ Skills

·       Verbal and written communication skills

·       Problem analysis and problem solving

·       Attention to detail

·       Adaptability

·       Stress tolerance

·       Strong Interpersonal & presentation Skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.