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Engaged Employer

Mahindra & Mahindra

Compare

4.1

based on 9.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Automobile Company - 2024

40 Mahindra & Mahindra Jobs

Territory Manager - Customer Care

Automotive Mahindra

4.1

based on 9.7k Reviews

4-7 years

Ranchi

1 vacancy

Territory Manager - Customer Care

Mahindra & Mahindra

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Support Relationship Management CRM Service Management Customer Experience Management

+ 4 more

Job Description

Responsibilities & Key Deliverables

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty

Preferred Industries

Automobile

Tractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management (CRM)

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

System Generated Secondary Skills

Employment Type: Full Time, Permanent

Read full job description

Mahindra & Mahindra Interview Questions & Tips

Prepare for Mahindra & Mahindra Customer Care Manager roles with real interview advice

What people at Mahindra & Mahindra are saying

4.2

Rating based on 51 Customer Care Manager reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Very good in terms of policies, ethics and work environment

Skill development - Good

+4 more

Dislikes

Conservative in terms of increment, promotion and appraisals

Read 51 Customer Care Manager reviews

Customer Care Manager salary at Mahindra & Mahindra

reported by 198 employees with 5-21 years exp.

₹6.9 L/yr - ₹22 L/yr

111% more than the average Customer Care Manager Salary in India

View more details

What Mahindra & Mahindra employees are saying about work life

based on 9.7k employees

59%

44%

34%

95%

Flexible timing

Monday to Saturday

No travel

Day Shift

View more insights

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