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Customer Service Manager - Gold Loan
Magma Leasing
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Branch Manager- Gold Loan
Job Purpose
To drive the gold loan business and be responsible for achieving business targets. The scope of job would involve in driving sales, maintaining healthy portfolio quality, lead management, collections, managing operational processes and maintain customer relationships in the branch.
Principal Accountabilities
- Drive participate in field marketing activities with the team to improve branch visibility.
- Plan, conduct monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting in business conversion branch growth.
- Focus on customer engagement appraisal of gold ornaments being pledged with correct weight purity assessment as per company policy and auditory compliance.
- Joint custodian of the Vault with responsibility of safekeeping of pledge ornaments as per company policy.
- Verify customer KYC documents, application requests and initiate loan disbursals.
- Process foreclosure, part release, closure, interest payment transactions basis customer requests.
- Authorize transactions for disbursal, foreclosure, release and accept customer payments.
- Responsible for keeping NPAs in control through strong follow ups from the customers for interest collections.
- Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
- Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
- Increase gold loan business plus various other third-party products.
- Responsible for correct valuation maintenance of 100% process compliance at branch.
- Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
Desired Profile
- 5+ years of Product / Sales experience in Gold loan or other Asset products
- Post Graduate Degree in MBA or Equivalent
- Relationship building skills
- Selling Skills Target Achieving
- Should have desire to develop constructive ideas, out of box thinking and ensure its implementation
- Sound knowledge of Gold Loan Infrastructure and Vault Management.
- Expert in process set up and operations of Gold Loan Business.
Employment Type: Full Time, Permanent
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based on 14 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Magma Leasing Benefits
Health Insurance 
Soft Skill Training 
Free Transport 
Work From Home 
Team Outings 
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