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Team Lead Collections
Magma Leasing
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Purpose
The job purpose for a Team Leader in telecalling/Collection for secured/unsecured loans typically involves overseeing and motivating a team of telecallers/Collection, ensuring they meet sales targets, providing guidance on loan products, and maintaining a high level of customer service. Additionally, responsibilities may include performance monitoring, training, and implementing strategies to enhance team productivity and achieve business objectives.
Principal Accountabilities
- To manage a team of Team leaders and Collection Officers
- Analysing CMS reports related to the process and ensure discipline adherence.
- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
- To conduct monthly performance reviews of Team leaders to evaluate their performance.
- Achieve growth and hit Collections targets by successfully managing the Collection team.
- Own recruiting, objectives setting, coaching and performance monitoring of Associates associates.
- Project Implementation
- Process and system development
- Identifying training requirements within the team and getting the training conducted
- Presenting data to Senior Management (need Basis)
Desired Profile
- Graduate/Postgraduate in any stream
- Minimum 4-5-year experience in Tele - Collections (Preferably lending products)
Employment Type: Full Time, Permanent
Read full job description What people at Magma Leasing are saying
What Magma Leasing employees are saying about work life
based on 14 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Magma Leasing Benefits
Health Insurance 
Soft Skill Training 
Free Transport 
Work From Home 
Team Outings 
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