HR Analyst - Operations

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key Responsibilities:
- HR Operations Management: Handle end-to-end HR operations processes, including employee lifecycle management, data administration, and HR query resolution.
- HR System Expertise: Serve as a key user of HR systems (preferably Workday), ensuring data integrity, system updates, and process improvements.
- Onboarding & Offboarding: Support the onboarding process from offer management to induction, and manage offboarding procedures, ensuring smooth transitions.
- HR Process Optimization: Participate in process improvement initiatives, focusing on automation and streamlining workflows within HR operations.
- Employee Data Management: Ensure accurate and timely maintenance of employee records in HR systems, supporting audits and compliance requirements.
- Payroll Support: Coordinate with the payroll team to ensure seamless data integration and process accuracy, assisting with payroll validations when needed.
- Compliance & Reporting: Assist in preparing HR reports, ensuring compliance with internal policies and regulatory requirements.
- Employee Queries: Respond to employee queries on HR policies, systems, and processes, ensuring timely resolution.

Key Skills & Qualifications:
- Experience: 2-3 years in HR operations, with a strong understanding of HR processes and procedures.
- Workday Experience: Hands-on experience with Workday is highly preferred.
- HR Systems Knowledge: Familiarity with HR systems and technology platforms for data management and process automation.
- Attention to Detail: Ability to manage large amounts of employee data with a high degree of accuracy.
- Process Improvement: Experience in identifying and implementing process improvements within HR operations.
- Problem-Solving: Strong analytical skills and the ability to troubleshoot and resolve HR operational issues.
- Communication: Excellent verbal and written communication skills, with the ability to interact with employees at all levels.

Preferred Qualifications:
- Workday certification or significant Workday usage experience.
- Prior experience in global HR operations or working with multinational teams.
- Understanding of payroll, onboarding, and HR compliance in the Indian context.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.