Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

M&C Saatchi Performance

Compare

3.2

based on 18 Reviews

44 M&C Saatchi Performance Jobs

Head of Process Excellence and Intelligent Automation

M&amp;amp;G plc

3.2

based on 18 Reviews

8-10 years

Mumbai

1 vacancy

Head of Process Excellence and Intelligent Automation

M&C Saatchi Performance

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Biochemistry Automation Testing Auditing Software Asset Management Change Management

+ 3 more

Job Description

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities.

Overall Job Purpose

The role holder s primary objective is to drive process transformation initiatives for Asset management business with an objective to drive process efficiency and effectiveness, resulting in delivering better services to the end customer with improved controls , improved employee satisfaction and reduce cost

The role holder is responsible for identifying, developing, planning, managing and scaling up business process improvement and automation initiatives whilst overseeing the implementation of planned deliverables.

As part of the role, this person is expected to consult with sponsors and stakeholders to identity/review improvement opportunities including outcomes, time frames, and funding. They are also required to ensure that program outcomes are accomplished and in line with business objectives including the management of program budgets.

They will be required to govern and own the technical deliverables of the team and responsible for supporting the development of the intelligent automation service offering for MG Asset Management.

Accountabilities / Responsibilities

Drives management plans and activities from initiation to implementation sustainment to achieve desired business outcomes from the process transformation and intelligent automation programme of works.
Drive and ensure the success of process improvement initiatives across the businesses
Engages leaders, stakeholders and other impacted audiences to create an engaged workforce who understands business goals what it means for customers and employees.
Leads the execution of change management programs; assesses and adapts as needed to ensure quality of execution.
Leads evaluation of intelligent automation capabilities and new ways of working.
Oversee utilisation and budget planning for the programme
Educates the organization on opportunities, raising digital awareness and dexterity across teams.
Maintain assertive communication and keep day to day effective contact with Business Owners and senior leadership teams
Provide accurate and valuable MIS for key stakeholders
Monitor and mitigate project/ program risks
Act as the first-line escalation point of contact for all matter pertaining to process excellence and intelligent automation programme

MG Asset Management leadership

MG Plc Support Groups

Third Party teams

Knowledge, Skills, Experience Educational Qualification

Knowledge Skills (Key):

Strong process transformation experience in asset management domain.
Strong experience in the SDLC with a proven track record of managing large programmes and high impact deliveries with intelligent automation focus.
Strong Experience in handling consulting engagements and experience of delivering process improvement projects
Excellent understanding of process excellence methodologies like Lean Six Sigma, Design Thinking.
Experience in business analysis, high level design and data architecture
Highly experienced in managing a diverse cross-functional team.
Proven track record of managing senior level stakeholders (CXO / Director) across locations
Team player with experience in leading and collaborating cross-team to ensure successful delivery of solutions.
Excellent understanding of low code products as well as other automation platforms upcoming trends in the automation landscape.
Intelligent automation experience and skills in using low-code AI/ML led automation platforms and understanding of Cloud concepts (SaaS, PaaS and IaaS)
Strong stakeholder management skills and an ability to handle multiple clients and multiple team members with confidence
Strong organizational, interpersonal, work management, communications and analytical skills
Strong Leadership skills

Knowledge and Skills (Desirable):

Experience in automation platform such as BPM and OCR / Extraction engines is desirable
Good knowledge of support tools used (Service Now, JIRA, Confluence, Azure DevOps) is desirable.

Experience:

15+ years of corporate experience and large part of that with asset management firms
7+ years of project management skills, people management experience and agile coaching.
5+ years of experience leading process improvement and automation projects in Asset Management.
Experience working in fast paced agile environments and cross functional teams

Employment Type: Full Time, Permanent

Read full job description

Prepare for Head Public Relations roles with real interview advice