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Senior L1\/L2 Production Support Engineer
Luxoft
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities
Production Environment monitoring & Issue Resolution
Control SLA and notify Luxoft management or client in case of unexpected behavior
Support end-to-end data flows and health and sanity checks of the systems and applications
Escalate the issues (internally to Group lead/PM) with environment and application health
Logs review and data discovery in database tables for investigation of workflows failures
Investigate and supply analysis for fix application/configuration issues on the production environment
Contact/chase responsible support / upstream / downstream / cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed
Regular update on issue status until addressed, notifying the client on status changes; expected time to address
Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status
Working with business users service requests, which includes investigation of business logic and application behavior
Work with different data format transformation processes (XML, Pipeline);
Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues
Work with middleware and schedulers on data flow and batch process control
Focus on continuous proactive service improvement and continuous learning
Ensure customer service excellence and guaranteed response within SLA timeline by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated
Ensuring all incident tickets are resolved in a timely and comprehensive manner
Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution
Bachelors Degree from a reputed university with good passing scores
Skills
Must have
6 to 9 years of relevant experience in supporting Capital Markets applications
Strong Knowledge in ITIL process(Incident / Problem / Change / Release management). Active participation in major incident bridge calls and PIRs.
Proven expertise in Automating daily BAU task(Repetitive health check and BAU activities using shell/python scripting)
Strong Knowledge in Windows and Linux platform
Participation in DR exercises along with good production support experience. Knowledge in application documentations like IAM/RBAC/BDD/DR docs
Strong knowledge in scripting/programming languages like Shell scripting/Python/SQL Scripting/Windows PowerShell
Strong knowledge in any Database (Oracle, SQL server, Sybase)
Strong problem solving and troubleshooting skill
Good knowledge in monitoring tools like Splunk, ITRS and Dynatrace along with Dashboard and alert/monitoring configuration.
Good knowledge in AWS cloud platforms along with Java based applications(strong knowledge in EC2 instance)
Good understanding of CI-CD pipelines along with knowledge in uDeploy configuration
We need good troubleshooting skills working in Unix environment.
scheduling tools like Control-M and Autosys
verall knowledge about STP trade processing and trade lifecycle
Markets connectivity support is a critical role to play in Markets area.
STP NW and Luxor are C1 critical applications
Good understanding of the capital Markets domain, products, and trade life cycle
Experience in supporting Java based application and working knowledge on Java from support point of view
Self-driven and result oriented
Willingness to work in a rotational-based support schedule, including overnight, weekend, and on-call support
Nice to have
Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications)
Good to have automation
shell scripting, ITRS, Splunk automation tools
Other
Languages
Hindi: B1 Intermediate,English: C1 Advanced
Seniority
Senior
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Apply for Senior L1/L2 Production Support Engineer in Bengaluru
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Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Luxoft Benefits
Submitted by Company
Friendly Environment Global Relocation Luxoft Training Center Recognition and Evaluation Mentoring Program
Submitted by Employees
Health Insurance 
Work From Home 
Soft Skill Training 
International Relocation 
Job Training 
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Luxoft Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore Office
Outer Ring Road, , Gardenia 2D bldg,
Embassy Tech Village
Bengaluru/Bangalore
560103
560103
Bengaluru/Bangalore, Karnataka Office
Gardenia 2D bldg, Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka 560103
Bengaluru/Bangalore, Karnataka
560103
560103
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