Add office photos
Engaged Employer
i
This company page is being actively managed by
Birdeye Team. If you also belong to the team, you
can get access from
here
Birdeye
Compare
All Filters
82 Birdeye Jobs
L2 Production Support Engineer
Birdeye
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
We are seeking a highly motivated and skilled Production Support Engineer with a strong background in Java backend development with 2-3 years of experience to join our dynamic team. The ideal candidate should have a background in debugging applications developed specifically with Spring Boot, SQL, Kafka, and API integrations. The role requires excellent problem-solving skills and a willingness to work in a night shift schedule.
Responsibilities
- Analyze and troubleshoot logs to fix or escalate to the L3 developer if there are any errors/issues.
- Provide technical support for backend systems developed using Java and Spring Boot.
- Diagnose and troubleshoot technical problems, including software bugs, configuration issues
- Work with Customer support team and resolve issues
- Monitor/Manage Kafka for real-time data processing and messaging.
- Troubleshoot SQL/ NoSQL Data issues
- Troubleshoot, debug, and optimize existing applications for performance and scalability.
requirements
- Along with previous L2 support, L3 support knowledge or experience and 1 or 2 years of Java development are mandatory.
- Strong knowledge and hands-on experience with Spring Boot.
- Proficiency in SQL and NOSQL database design/management.
- Experience with Kafka for data streaming and messaging.
- Solid understanding of RESTful API design and development.
- Excellent problem-solving, attention to detail and analytical skills.
- Strong communication and teamwork abilities.
Preferred Skills:
- Experience with cloud platforms (AWS, Azure, Google Cloud).
- Familiarity with containerization technologies (Docker, Kubernetes).
- Knowledge of microservices architecture.
- Exposure to CI/CD pipelines and DevOps practices.
Why Youll Join Us:
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Production Support Engineer2 roles with real interview advice
People are getting interviews at Birdeye through
People are getting interviews through
(based on 13 Birdeye interviews)
Job Portal
Referral
70%
15%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Birdeye are saying
What Birdeye employees are saying about work life
based on 101 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
View more benefits
Compare Birdeye with
Freshworks
Compare
Zoho
Compare
Happiest Minds Technologies
Compare
LTIMindtree
Compare
TCS
Compare
Wipro
Compare
Infosys
Compare
Tech Mahindra
Compare
HCLTech
Compare
Echobooom Management & Entrepreneurial Solutions
Compare
Franchise India Brands
Compare
Cheil India
Compare
VSynergize Outsourcing
Compare
Advids
Compare
Hansa Direct
Compare
Hansa Cequity
Compare
Cognus Technology
Compare
SRV Media
Compare
Digitas
Compare
Performics
Compare
Urgent Opening | Senior Software Development Engineer in Test |
4-9 Yrs
₹ 20 - 30L/yr
Gurgaon / Gurugram
Share an Interview