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L2 Production Support Engineer (Java)
Birdeye
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyze and troubleshoot logs to fix or escalate to the L3 developer if there are any errors/issues.
- Provide technical support for backend systems developed using Java and Spring Boot.
- Diagnose and troubleshoot technical problems, including software bugs, configuration issues
- Work with Customer support team and resolve issues
- Monitor/Manage Kafka for real-time data processing and messaging.
- Troubleshoot SQL/ NoSQL Data issues
- Troubleshoot, debug, and optimize existing applications for performance and scalability.
- Along with previous L2 support, L3 support knowledge or experience and 1 or 2 years of Java development are mandatory.
- Strong knowledge and hands-on experience with Spring Boot.
- Proficiency in SQL and NOSQL database design/management.
- Experience with Kafka for data streaming and messaging.
- Solid understanding of RESTful API design and development.
- Excellent problem-solving, attention to detail and analytical skills.
- Strong communication and teamwork abilities.
- Experience with cloud platforms (AWS, Azure, Google Cloud).
- Familiarity with containerization technologies (Docker, Kubernetes).
- Knowledge of microservices architecture.
- Exposure to CI/CD pipelines and DevOps practices.
Employment Type: Full Time, Permanent
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