Head of BDR Enablement

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What Youll Do

Come thrive at Birdeye, and help us build the future of Experience Marketing. Ranked as the 2021 Best Places to Work, 2021 Top WorkPlaces for Managers and Technology Fast 500 for 2018, 2019 and 2020, Birdeye is changing the way businesses interact with customers. As relentless innovators, we make excellence a habit. We know building beautiful things means shattering walls, so we re bold, scrappy, and love a good challenge. Apply now and find out why Birdeye is rated Top Places to Work.

Birdeye is looking for a qualified Head of BDR Enablement who can build, grow, and scale Birdeye s global BDR organization. The individual in this role will be responsible for designing talent development programs and building enablement resources. The role will report to the VP of Sales Development and into the marketing organization, will have 1 direct report in the US and a team of 3 to start. Will work closely with the Sales and Sales Enablement team. You must be a seasoned enablement professional looking to have impact at scale with a track record of operational excellence.

Enablement Programming

• Onboarding: Design and optimize a comprehensive onboarding program for new BDR hires in the US, India, and the UK.
• Team Management: Lead a direct report and a team of 3 to deliver effective onboarding and closely collaborate with sales enablement team
• Collateral Refresh: Analyze and update enablement materials, including collateral, messaging, and email templates.
• Coaching Frameworks: Develop coaching expectations and frameworks for BDR management.
• Product Training: Partner with product marketing to ensure BDRs are trained on new product launches and messaging.
• Documentation: Author documentation and create learning paths for new hires and in-seat BDRs.
• Call Coaching: Build call coaching plans and define call scorecards to assess performance.

Campaign Alignment

• SDR Enablement Strategy: Own the enablement strategy for SDRs related to major marketing campaigns.
• Playbook Development: Design, deliver, and continuously update BDR playbooks aimed at maximizing meetings set for sales.