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Senior Service Now Consultant
Luxoft
posted 11hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
Guiding Technical Consultants during the build & development phase.
Testing activities before upgrading changes to upper environments.
Monthly Release cycle follow-up to be aware of the key release milestones.
Support internally on DXC on backing up other Solution Consultants.
Drive the discussions with stakeholders and users when enhancements are required,
Propose improvements in the tools and processes,
Document the requirements and coordinate the implementation of fixes and enhancements
with the development team
Maintenance of process and technical documentation
Understand client requirements and advise them on the best solutions using SNOW Technology
Analytical problem solving
Skills
Must have
Minimum 10+ years experience on a ServiceNow consultant role-He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
Guiding Technical Consultants during the build & development phase.
Testing activities before upgrading changes to upper environments.
Monthly Release cycle follow-up to be aware of the key release milestones.
Support internally on DXC on backing up other Solution Consultants.Personal skills and qualities:
Strong personal commitment to quality service.
Must have experience dealing with technical end-users in a service-oriented role.
Highly focused on customer satisfaction.
Ability to switch between multiple tasks/projects/contexts.
Curious and self-learner.
Ability to assume leadership and work without direct supervision.
Strong interpersonal communication skills and like working with customers in problem-solving mode.
Capacity to travel which will be necessary but is not integral to this position.
Fluent in English
Nice to have
Familiarity with LAN rev or a comparable lifecycle management platform is a plus
Other
Languages
English: C1 Advanced
Employment Type: Full Time, Permanent
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People are getting interviews at Luxoft through
People are getting interviews through
(based on 79 Luxoft interviews)
Job Portal
Company Website
Referral
Campus Placement
Recruitment Consultant
56%
11%
4%
1%
1%
27% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Luxoft are saying
Rating based on 40 Consultant
reviews
Anonymous · Quality Assurance and Testing
in Bangalore / Bengaluru
Likes
WFH
Dislikes
No salary hikes and no proper communication will be there
Read 40 reviewsConsultant salary at Luxoft
reported by
276
employees
with 4-9
years exp.
₹8.4
L/yr - ₹25.8
L/yr
25%
more
than the average Consultant Salary in India
View more details
What Luxoft employees are saying about work life
based on 600 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Luxoft Benefits
Submitted by Company
Friendly Environment Global Relocation Luxoft Training Center Recognition and Evaluation Mentoring Program
Submitted by Employees
Health Insurance 
Work From Home 
Soft Skill Training 
International Relocation 
Job Training 
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Luxoft Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore Office
Outer Ring Road, , Gardenia 2D bldg,
Embassy Tech Village
Bengaluru/Bangalore
560103
560103
Bengaluru/Bangalore, Karnataka Office
Gardenia 2D bldg, Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka 560103
Bengaluru/Bangalore, Karnataka
560103
560103
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