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833 Luxoft Jobs
Helpdesk Support Engineer
Luxoft
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities
The Business Engineer III is responsible for:
Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems.
Develop and maintain Computer Telephony Integration (CTI) applications.
Resolving complex problems of voice services and applications
Delivering quality timely results while managing competing priorities
Improving overall service and efficiencies of the support processes year to year
Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions
Skills
Must have
Undergraduate degree in related field preferred
A minimum of 5 years of telecommunications experience
Windows and Linux operating experience
Foundational understanding of:
Configuration and setup of Voice Systems
Configuration of voicemail, IVR systems, and call recording solutions
Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic
Familiarity with the MKS packaging process
Documentation standards, network, and call flow diagramming
Strong interpersonal and leadership skills
Strong Oral and written communication skills
Initiative-taking while Working in a team or as an individual contributor.
Highly qualified candidates will have demonstrated experience in the following:
Avaya Call flow design and implementation.
Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)
SIP
Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management
Agile Practices
Service Now ticketing.
Nice to have
Cloud experience
Aceyus Reporting
Qtest
Employment Type: Full Time, Permanent
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What people at Luxoft are saying
What Luxoft employees are saying about work life
based on 624 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Luxoft Benefits
Submitted by Company
Friendly Environment Global Relocation Luxoft Training Center Recognition and Evaluation Mentoring Program
Submitted by Employees
Health Insurance 
Work From Home 
Soft Skill Training 
International Relocation 
Job Training 
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