Material Service Management

Role & responsibilities

Material Managers are in charge of a certain range of part-numbers grouped in different categories and responsible for handling exceptions occurring within the total component service portfolio.

• Work on material requests placed by Lufthansa Techniks component customers and ensure delivery within the contractually agreed time by assessing the material availability situation for a particular Dispo-Set, particularly the inventory available and forecasted at the different stations of the material cycle (LHT warehouses, Customers stations, components workshops or service providers).
• Identify factors or process steps blocking or impairing material availability for this particular DispoSet.
• Escalate occurring issues to responsible department in Hamburg.
• Identify improvement opportunities and work on them in coordination with responsible department and other relevant interfaces.
• Ensure short-term material availability in coordination with the different interfaces (the different stations of the material cycle, including Planning Department and the expediting managers of the Procurement departments), managing priorities and trade-offs according to Customers needs and contractual rights.
• Ensure an adequate inventory balance between the different warehouse locations considering the demand forecasts and safety-stock requirements.
• Monitor service-levels delivered by the different interfaces.
• Monitor and pro-actively address the demand forecasts, in particular planned or scheduled recall, retro-fit or repair campaigns.
• Monitor the relevant Key Performance Indicators (KPI), both from a service fulfillment and from an economic standpoint.
• Discuss performance with responsible department on a Supplier-Customer basis.

Preferred candidate profile

• Graduation in any stream and / or Engineering
• 1-6 years overall work experience
• Experience in dealing with customers and suppliers (internal and external)
• Experience in handling relevant IT software (MS Office, SAP experience preferred)
• Analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external stakeholders
• Ability to prioritize tasks and manage time efficiently in a dynamic environment
• Supply Chain, procurement strategies, planning methodologies, and proficiency in managing Inbound-Outbound Activities.