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Cognitus Consulting IT Services

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3.9

based on 44 Reviews

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76 Cognitus Consulting IT Services Jobs

SAP Service Management

Cognitus Consulting IT Services Private Limited

 · 

3.9

 based on 44 Reviews

1-5 years

Hyderabad / Secunderabad

1 vacancy

SAP Service Management

Cognitus Consulting IT Services

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service Order Management System Service Management Troubleshooting User Acceptance Testing

Job Description

Job Description - Duties and Responsibilities:
1. Configuration & Implementation:
Configure and implement SAP Service Management (SM) and related modules such as Customer Service (CS) and SAP S/4HANA Service.
Develop and deploy solutions aligned with business requirements, ensuring best practices and fit-to-standard configurations are applied.
Support integration of SAP SM with other SAP modules (e.g., MM, SD, PM) and third-party systems where applicable.
2. Support & Troubleshooting:
Provide Level 2 and Level 3 support, troubleshooting issues related to service order management, maintenance planning, warranty management, and repair processes.
Conduct root cause analysis for issues, proposing effective and timely solutions to minimize disruption.
Work collaboratively with onshore teams and client stakeholders to resolve incidents and improve system performance.
3. Testing & Quality Assurance:
Create test scripts and perform end-to-end testing of SAP SM configurations, ensuring that all configurations meet project and client requirements.
Support User Acceptance Testing (UAT) by assisting end-users with test execution, capturing results, and resolving any identified issues.
4. Documentation & Knowledge Transfer:
Prepare and maintain comprehensive documentation for configurations, customizations, and user guidelines.
Conduct knowledge transfer sessions to educate client teams on new functionalities, process changes, and best practices in service management.
5. Collaboration & Communication:
Work closely with onshore consultants, project managers, and client stakeholders to understand requirements, provide regular updates, and ensure alignment on project goals.
Participate in project meetings, providing input on offshore capabilities and identifying opportunities to optimize offshore support.
Qualifications:
1. Education:
Bachelor s degree in computer science, Information Systems, Engineering, or a related field.
2. Experience:
Minimum of 5 years of experience in SAP Service Management or Customer Service (CS) module, including implementation and support.
Hands-on experience with SAP S/4HANA Service and understanding of integration points with other SAP modules.
Experience with offshore delivery models, including collaboration with onshore counterparts.

Employment Type: Full Time, Permanent

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What people at Cognitus Consulting IT Services are saying

What Cognitus Consulting IT Services employees are saying about work life

based on 44 employees
71%
91%
76%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cognitus Consulting IT Services Benefits

Free Transport
Free Food
Job Training
Child care
Gymnasium
Cafeteria +6 more
View more benefits

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