Business Support Advisor

• Build effective relationships with external customers ensuring a positive introduction to LR, the products and services we offer, and that expectations are clear.
• To onboard new customers and offboard existing customers ensuring that our systems are updated accurately with contracts set up in BOS along with any subsequent changes/ changes to client details, aligned to customer expectations.
• Prepare, check and issue certificates in line with or ahead of agreed business SLAs. Includes responding to or re-directing customer/internal correspondence and liaising with other team members, departments and offices to proactively resolve service issues within agreed deadlines/targets.
• Support the uploading of audit reports and certificates into the portal.
• Support the certificate suspension/ withdrawal process as required ensuring the appropriate authorization/s and follow up correspondence with the customer
• Provide support to colleagues managing key accounts.
• Assist with the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Share operational issues as appropriate.
• Ensure accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of resources and invoicing.
• Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.
• Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager.
• Carry out tasks at the request of people managers and actively contribute to team meetings and initiatives.
• Liaise with and provide support to other team members, departments and offices, as may be required.
• Develop an understanding of Certification products, services, systems and processes.

What Were Looking For:

• A Bachelors degree or equivalent, demonstrating your academic foundation.
• Proven experience in administration, with a knack for staying organized and detail-oriented.
• Strong communication skills in English, enabling you to engage clearly and effectively with clients and teams.
• Familiarity with SAP is a plusyour technical skills will set you apart.
• Exceptional interpersonal skills, with the ability to build strong, lasting relationships.
• A problem solver who thrives on finding creative solutions and driving them to completion.
• A team player who’s passionate about putting customers first and collaborating to achieve shared success