Lead Software Engineer

About Lowe s

Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2023 sales of over $86 billion where Lowes operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

For more information, visit Lowes.com .

About Lowe s India: At Lowes India, we are the enablers who help create an engaging customer experience for our $86 billion home improvement business at Lowes. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowes has a competitive edge in the market.

To know more about Lowes India, visit Lowes.co.in .

Job Summary

We rely on our Site Reliability Engineers (SREs) to provide users with a robust feature set, high availability, and exceptional performance. As we expand our customer deployments, we are seeking an experienced Lead SRE to deliver real-time insights from large-scale data. We need someone who can lead the team with innovative ideas and a unique perspective, and who enjoys collaborating with cross-functional teams to develop real-world solutions and positive user experiences.

Roles and Responsibilities

• System Reliability and Availability: Ensure systems are reliable and available by monitoring health, detecting issues, and implementing strategies to address them.
• Incident Management: Lead incident response, minimize downtime, and conduct post-incident analysis to prevent future occurrences.
• Automation and Tooling: Develop and maintain internal tools to automate processes, manage CI/CD pipelines, and enhance system efficiency.
• Risk Mitigation: Identify potential risks, assess their impact, and implement measures to mitigate them.
• Collaboration: Work closely with development, QA, and security teams to ensure all aspects of the system are reliable and secure.
• Continuous Improvement: Continuously improve systems by learning from incidents, receiving feedback, and suggesting new solutions.
• Capacity Planning: Ensure systems can handle future growth through effective capacity planning and performance tuning.
• Service Level Objectives (SLOs): Set and maintain SLOs to ensure systems meet performance and reliability standards.
• Complex Problem Resolution: Resolve complex problems spanning multiple applications to drive improvements across portfolios; lead projects with significant business implications and participate in planning, prioritization, and estimates.
• Development Leadership: Lead the development of integrated business and/or enterprise applications to ensure solutions are resilient, scalable, maintainable, and meet architectural standards.
• Operational Excellence: Drive operational excellence through disaster recovery and capacity planning, performance, regression and chaos testing, observability alerts and dashboards, and reliability processes and recovery runbooks.
• Problem Deconstruction: Break down complex problems into simple solutions that can evolve over time.
• Education and Mentorship: Educate others on engineering standards and best practices, including code quality analysis, test coverage, security principles (authentication and authorization protocols), and Agile processes.
• Technology Exploration: Continuously explore and recommend new enterprise software components and technologies.
• Process Optimization: Continuously work to simplify solutions, optimize processes, remove bottlenecks, and resolve escalated issues.

Qualifications

Minimum Qualifications

• Programming and Scripting: Proficiency in languages like Python, Go, or Java to automate tasks and develop tools.
• System Administration: Deep understanding of Linux/Unix systems, including shell scripting and system internals.
• JavaScript Libraries: Flexible and skilled in understanding JavaScript libraries like NextJS, ReactJS.
• Cloud Computing: Knowledge of cloud platforms such as AWS, Azure, or Google Cloud, and experience with cloud-native applications and Carbon platforms.
• Database Experience: Experience with NoSQL/SQL databases including Oracle, Postgres, Mongo, Cassandra, ElasticDB.
• Messaging Services: Experience with different messaging services like Kafka, Cloud, Redis.
• Monitoring and Observability: Familiarity with monitoring tools like Prometheus, Grafana, and ELK stack for system health and performance tracking.
• Incident Management: Skills in managing and responding to incidents, including root cause analysis and post-mortem processes.
• Networking: Understanding of networking concepts and protocols to troubleshoot and resolve network-related issues.
• Security: Basic knowledge of security practices to ensure systems are secure and compliant.
• Collaboration and Communication: Strong interpersonal skills to work effectively with cross-functional teams and communicate complex technical issues clearly.
• Problem-Solving and Analytical Skills: Ability to analyze complex systems and solve problems efficiently.
• Experience: 7 years of experience in software development or a related field, 6 years of experience in software engineering competencies (frontend technologies, middleware, database technologies, DevOps), and 6 years of experience working on projects involving iterative agile development.
• Education: Bachelors degree in computer science, computer information systems (CIS), or a related field (or equivalent work experience in lieu of degree).

Preferred Qualifications

• Advanced Degree: Masters degree in computer science, CIS, or a related field.
• Technical Documentation: 6 years of experience writing technical documentation in a software environment, developing and implementing business systems within an organization, and working with source code control systems.
• ITIL Framework: 6 years of experience working with an IT Infrastructure Library framework, defect or incident tracking software, web services, and application and integration middleware.
• Systems Analysis: 6 years of experience in systems analysis, including defining technical requirements and performing high-level design for complex solutions.
• Technology Experience: 6 years of experience working with three or more of the following: continuous integration/continuous deployment tools, frontend technologies (UI/UX), middleware, database technologies, DevOps.
• Leadership: 4 years of experience leading teams, with or without direct reports.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.