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IND-Team Lead_Dropship Operations

4-7 years

Bangalore / Bengaluru

1 vacancy

IND-Team Lead_Dropship Operations

Lowe's

posted 1hr ago

Job Description

At Lowes India, we are the enablers who help create an engaging customer experience for our nearly $90 billion home improvement business at Lowes. Our 3100+ associates work across technology, analytics, business operations, finance accounting, product management, and shared services. We leverage new technologies and find innovative ways to ensure Lowes has a strong competitive edge in the market. Lowe s India is certified as a Great Place to Work by the Great to Place to Work Institute, India, and has been recognized as one of Economic Times Best Brands for 2020.Our Technology team supports E-commerce, Mobile, IT Cloud Infrastructure, and Corporate Systems at Lowes India, enabling various functions such as supply chain, merchandising, distribution, corporate services, etc. The Data Analytics teams help make data-driven decisions in merchandising, store operations, finance, and supply chain. The Business Services team builds business services capabilities across Merchandising, Marketing, Supply Chain, Store Operations, Enterprise Item Content, and Private Brands. The Finance and Accounting team manages Transaction Accounting, Customer and Inventory Accounting, Margin and Cost Accounting, Financial Planning and Analysis, Business Finance support, Tax and Enterprise Strategic Sourcing for the U.S. and Canada business. The Product Management team builds and manages tech products and solutions for our stores and online channels. And Lastly, our Shared Services team empowers other groups to do their job well. To know more about Lowe s India, visit www.lowes.co.in

Job Summary:

The Drop Ship Team Lead will be responsible for managing and leading a team of Analysts focused on driving medium to long term improvements within the Dropship Business and vendor community. Enable strategic improvement initiatives for Drop Ship performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements. Be responsible for superior operational excellence and team management. Through cross functional collaboration with multiple technical and operational teams within Lowe s to elevate and deliver best-in-class practices.

The successful candidate will be an individual who has the ability to identify and support strategic improvement initiatives for vendor performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements. This associate will work cross-functionally with multiple technical and operational teams within the Lowe s organization.

Superior analytics and process improvement skills are necessary, and will be required in order to identify trends in vendor performance and continuously drive improvements to vendor /business performance .

Roles Responsibilities:

Core Responsibilities:

  • Leads the execution of D igital Dropship segment that drives revenue and increases market share. Develops operational plans for the team, manages execution, and measures the KPIs.

  • Drives vendor relationship management by self and the team, reviewing vendor performance, engaging with vendors to drive performance across key metrics such as OTIF, cancellations, R eturns and O rder ageing .

  • Oversees work and execution plans, partnering with the business teams to translate business plans into tactical action items. Partners with cross-functional business and technology teams to identify and manage interdependencies. Manages risks, issues, decisions and scope changes.

  • Analyzes digital commerce opportunities for a segment of the business and develops plans to close the gap and exceed customer expectations. Provides direction to the team on research needed, actions to take, and priorities.

  • Holds team accountable for meeting or exceeding expectations by managing milestones and deliverables and coordinating team activities.

  • Serves as a subject matter expert for the dropship business to support cross-functional business team needs. Ensure the needs are understood, defined, prioritized, and implemented to close the gap.

  • Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.

  • Develops and communicates changes or improvements for assigned digital commerce work stream, as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed. .

  • Provides leadership to a global team of 5 + direct reports by attracting and hiring talented individuals, setting goals, communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, and managing performance. Identifies formal and informal training opportunities to develop technical skills for the individual and team.

  • Partners cross functionally with internal teams ( i.e. Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing) and/or Vendors as necessary

Years of Experience :

Bachelor s Degree; Business or Related Field plus 6 + years relevant experience

OR

Relevant work experience in retail merchandising, inventory planning, vendor performance management, assortment planning or forecasting roles for total of 7 years experience in lieu of education

Education Qualification Certifications (optional)

Required Minimum Qualifications :

  • Bachelor s Degree BBA, Bcom , Operations Research or Related Fiel d

Skill Set Required

Primary Skills (must have)

  • Experience with data analysis and providing insights about the data

  • Experience managing small to medium sized projects

  • Experience working with Excel and other data/reporting tools

  • Excellent writing and communication skills, including the ability to develop analytical documents for presentation to management

  • Excellent problem-solving and time management skill s

  • Prior project management experience

  • Understanding of core supply chain principles

Secondary Skills (desired)

  • Experience in Data mining and visualization tool such as PowerBI , Adobe Analytics, SQL, MS Access, VBA or Excel

  • Experience with project tools and automation tools such as Python

  • Demonstrated people management experience and ability to work in a matrix organisation

Lowe s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology


Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.


Employment Type: Full Time, Permanent

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