Retail & Education Manager

• Develop plans to drive retail sell out across retail partners & stores
• Assure proper brand image, merchandising and excellent customer service in the team
• Develop country's training program for Brand Kiehl's, in line with the individual brand marketing plans.
• Be inspiring, a strong brand advocate and take charge of integrating beauty advisors through coaching and engagement.
• Engage with partner BA's online /offline to educate, motivate and share brand vision.
• Plan, design and conduct trainings (both virtually and on site) to beauty advisors
• Impersonate and transmit brand values to the distribution
• Keep an eye on competition and report qualitative feedback from the field
• Build and maintain a network of consultants and artists in the beauty business

The ideal candidate should:

EMBODY BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

• Masters fundamental knowledge: products, categories, gestures, sales and service
• Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities
• Cooperates with internal & external stakeholders guaranteeing consistent customer experience
• Pilots & monitors Retail Education's Efficiency

DESIGNS, TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience
• Delivers & transmits Education Content
• Provides personalized follow-up & coaching
• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities

You have:

• Passion for beauty- skincare knowledge is a must
• Minimum 5 years' experience in beauty industry
• Charismatic, good energy level and able to spread strong brand love
• Ability to educate, inspire and coach beauty advisors
• Responsible and dynamic team player
• Excellent presentation and communication skills

You are

• Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better, liaison with brand partners and work with their education team.
• Open. To new ways of doing things. To other people's (sometimes crazy) ideas.
• Respectful. Whether you're talking to our CEO or a salon owner round the block, you treat everyone the same.
• Responsible. You'll treat our customers, our consumers and our money as if they're your own. Because they are.
• Super creative. There's no blueprint for the future. You'll have to design it.

Key Relationships:

Physical Demands (e.g. % travel):

Education: