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Engaged Employer

London Stock Exchange Group

Compare

4.1

based on 796 Reviews

214 London Stock Exchange Group Jobs

Senior Engineer, Storage & Backup

Refinitiv

4.1

based on 796 Reviews

4-7 years

Bangalore / Bengaluru

1 vacancy

Senior Engineer, Storage & Backup

London Stock Exchange Group

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare Cisco Operations Recruitment Software Asset Management IT Operations Management

+ 4 more

Job Description

Log and own all assigned incidents, problems and requests relating to storage, backup, archive and lead them through to restoration or resolution in accordance with the service level agreements to meet business needs. Provide regular updates on progress of incidents and requests to ensure satisfaction with the service before closing the incident or service request.

Prioritize and clearly account for work. Ensure that time recording for BAU and project activities are accurately recorded.

Be self-motivated in keeping technical knowledge up to date.

Provide out of hours support on a rota basis.

Understand the technology direction for the storage service and apply this to technical allocations and deployments.

Work closely with the service and organizational change to ensure that all changes, operational and project align with the minimum services standards and that service risks are minimized, and the service excellence process is a key area of focus.

Ensure that the storage estate is maintained, highlighting operational requirements to refresh or replace technology to Storage Team Lead or Engineering in a pro-active and timely manner.

Ensure that licensing and asset management is accurate, up to date and compliant.

Capacity management including an awareness of data retention policies within LSEG.

Key behaviours and skills required:

Working experience

8+ year previous experience in a similar technology-based role, including the specific technologies listed.

Education

Bachelor s degree or equivalent in an IT related field

IT Skills

Broad technical knowledge of subject matter on at least two of below technologies and should be able to apply this knowledge to solving problems.

Must Have :

PURE, Dell ISILON, Hitachi NAS and Hitachi SAN

Good to Have :

Dell/EMC SAN, NetApp C Mode
Backup tools - Rubrik, TSM, Avamar, NetBackup
Brocade & Cisco enterprise storage area networking systems

Soft Skills

Good oral and written communication skills, including to ability to articulate complex issues and activities at an appropriate level for the audience.

To work within the standards and guidelines of LSEG with an understanding and appreciation of the objectives of the business and services provided. A capability to develop effective working relationships with colleagues and external vendors is beneficial.

WHAT YOULL BRING:

In-depth knowledge of below is must have.
- Enterprise Storage systems such as Hitachi SAN/NAS, Dell Isilon, Pure and SAN Switches (Brocade).
Hands on experience, a minimum 8+ years, in Operations and Support in Storage
Working along with a team and guiding them to resolving issues
Engineer will be part of a 24/7 IT operations team and will be directly responsible for Storage related processes.
The position involves taking a lead role with customer and internal teams to resolve problems, maintain manage storage operations and, when necessary, to return systems to operational status.
Proactive measures to ensure adequate storage capacity is available
Follow standard procedures for accurate escalation of unresolved issues to the appropriate internal team
Understanding of engaging various support vendors and call out on any ongoing issues
Interact with various internal teams such as critical issues, engineering and facilitate communication between customers and other teams
Good knowledge on ITIL Process on Incident, Change, Problem and Request management
Excellent oral and written communication skills, together with good interpersonal skills
Strong presentation skills: ability to deliver presentations and optimally communicate at all levels within an organization.
Ability to work with a wide range of customers including team members, business users, 3rd parties, project managers, senior leadership and answer in-depth questions, accept constructive feedback, and modify work product accordingly.
Experience in producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful work.
Work independently under minimum supervision from your manager.
Willingness to learn and adapt to the entire technology stack