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Technical Specialist, Service Assurance
London Stock Exchange Group
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide specialized technical support for issues impacting LSEG products, offering assistance to customers, internal collaborators, and third-party engineers.
- Proactively monitor devices and communication on client sites, focusing on network infrastructure and real-time infrastructure.
- Resolve issues remotely using available tools and collaborating with third-party vendors or internal support teams
- Utilize innovative technologies to ensure globally consistent support tasks.
- Proactively manage business-critical situations and escalations from stakeholders and customers.
- Ensure proper case management for day-to-day operations.
- Foster collaboration with diverse stakeholders to enhance team visibility and introduce innovations.
SOME OF DAILY TASKS YOU WILL PERFORM
- Conduct 24x7 monitoring for LSEG-managed servers and network equipment at customer sites.
- Document all customer queries, interactions, and investigations using the Service Cloud tool.
- Keep clients informed throughout the entire case life cycle.
- Adhere to all policies and procedures for managing and escalating customer issues, aiming to reduce resolution times.
- Collaborate with product support and development groups.
- Work closely with third-party service providers, such as Telco vendors.
- Perform remote break-fix activities affecting customer sites and coordinate onsite dispatch when necessary, using globally consistent methodologies and tools.
- Provide technical support expertise for problem resolution, including reproducing customer issues.
- Deliver high-quality technical advice to internal partners and third-party engineers.
WHAT DO YOU NEED TO BRING
- Proficiency in English (written is mandatory)
- Flexibility to work in a rotating 24x7 shift pattern, which include night and weekends
- Expert knowledge in key areas including operating systems and networking technologies
- Strong problem management and troubleshooting skills
- Ability to work with virtual teams to successfully deliver projects
- Ability to communicate effectively with various internal and external teams
- Understanding of project management principles
- Curious, creative, innovative and resourceful engineer, always trying to get to the bottom of an issue and looking for easier and better methods of delivering results
- Demonstrable experience of taking a customer-centric approach to supporting a complex, high value product or service relying on the LSEG technology with a demanding global customer base
- Demonstrable experience of improving or optimizing service levels and the customer experience in a complex network support environment
- Logical thinking/problem solving, self-motivation and a strong contribution within a team
Enhance your competitiveness with:
- Network Expertise: Hands-on experience with Cisco, Juniper routers and technologies like TCP/IP, DNS, DHCP, VPN, Multi-Cast, BGP, QoS, VLAN, VPN, MPLS, SSL, VRRP and IP routing protocols
- Experience as a System Administrator: Windows Server, Linux
- Proficiency in cloud-based solutions: AWS, GCP, Azure
- Experience with tools like ServiceNow, BigPanda, Rundeck, Salesforce
- Project Management Background: Experience in project management.
- Customer Service Excellence: Proven experience in a customer service environment with exceptional customer service skills.
Employment Type: Full Time, Permanent
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People are getting interviews at London Stock Exchange Group through
People are getting interviews through
(based on 101 London Stock Exchange Group interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
33%
18%
17%
12%
6%
1%
13% candidates got the interview through other sources.
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What people at London Stock Exchange Group are saying
Rating based on 2 Technical Specialist
reviews
Anonymous · IT Network
in Bengaluru
Likes
Best company to work with too many perks.
Dislikes
Nothing to dislike
Read 2 reviewsTechnical Specialist salary at London Stock Exchange Group
reported by
26
employees
with 4-10
years exp.
₹8
L/yr - ₹23
L/yr
22%
less
than the average Technical Specialist Salary in India
View more details
What London Stock Exchange Group employees are saying about work life
based on 783 employees
Flexible timing
Monday to Friday
No travel
Day Shift
London Stock Exchange Group Benefits
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