Property Manager

Handle end to end any issues arising in his/her region. Ranging from Engineering, Housekeeping, clubs, horticulture, mobility, Customer experience, etc. Ensure the Front Desk Operations at the residential buildings; common area upkeep and maintenance, security, landscaping, etc. are all operating at world class standards and thus contribute to our goal of providing a true high-end residential experience.

Key Responsibilities

Maintenance and Upkeep of Common Areas

• Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
• Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities.
• Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels

Relationship Management

• Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience
• Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience
• Ensure customer understanding and feedback loop

Internal Coordination

• Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex
• Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same
• Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
• Review financial reports and statements to determine how Operations is performing against budgets
• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
• Financial Management capable of operating within the constraints of the CAM budget and providing timely reporting of financial performance.