Duty Manager

Overseeing the daily operations, ensuring customer satisfaction, team coordination, and adherence to health, safety, and security protocols. This position requires a proactive individual with strong decision-making abilities, leadership skills, and a focus on delivering exceptional guest service.

Key Responsibilities

Customer Service:

• Address and resolve guest concerns, ensuring satisfaction by meeting their needs and delivering a personalized experience.
• Support staff in providing outstanding customer service and handling guest inquiries effectively.

Leadership:

• Oversee operations during your shift, ensuring tasks are efficiently delegated and completed.
• Resolve operational problems swiftly and provide guidance and support to staff, boosting morale and maintaining a productive working environment.

Communication:

• Maintain clear and consistent communication with team members regarding shift changes, operational updates, and guest requests.
• Attend regular meetings and briefings with senior management to discuss issues, updates, and improvements.

Health and Safety:

• Assist the operations manager in ensuring compliance with health, safety, and legal regulations.
• Support safety training and ensure staff are aware of safety protocols and procedures.

Security:

• Ensure the safety and security of the hotel, including monitoring key control systems and inventory management.
• Ensure that all security protocols are followed during your shift, maintaining a safe environment for guests and staff.

Emergency Response:

• Take charge in emergency situations, ensuring appropriate action is taken swiftly, including coordinating with emergency services if necessary.
• Maintain knowledge of emergency procedures, including fire, medical, and evacuation plans.

Training:

• Assist in the training and induction of new staff members, ensuring they understand their responsibilities and hotel policies.
• Provide ongoing coaching and support to staff to help them excel in their roles.

Maintenance:

• Identify any maintenance needs or hazards in guest rooms, public spaces, and back-of-house areas.
• Report maintenance issues to the relevant department and ensure timely resolution to maintain a safe and well-functioning environment