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77 Lodha Group Jobs

Citizen Center Manager

6-8 years

₹ 4.75 - 9L/yr

Mumbai, Mumbai Suburban

1 vacancy

Citizen Center Manager

Lodha Group

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Key Responsibilities

  • Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions
  • Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis
  • Effective handholding of customer in the postpossession stage [30 days]
  • Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls
  • Inter-departmental coordination and engagements to ensure effective resolutions of all the concerns voiced by the citizens including social media tracking and interactions.
  • Driving loyalty sales through citizen engagements
  • Leading, mentoring and training team to drive a positive customer experience at all citizen’s touch points.
  • Social Media tracking for complaints and ensure effective resolution
  • Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages
  • Maintain healthy CSAT metrics including postpossession and KHO effectiveness
  • Ensure 100% compliance in KYC
  • Manage and guide team members as required

Qualification: Any Graduate / Post Graduate


Practice and Other Requirements: Minimum 6-8 years of experience in Hospitality / Airlines / Real Estate industry


Employment Type: Full Time, Permanent

Read full job description

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What people at Lodha Group are saying

Center Manager salary at Lodha Group

reported by 1 employee with 17 years exp.
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₹13.5 L/yr - ₹17.2 L/yr
175% more than the average Center Manager Salary in India
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What Lodha Group employees are saying about work life

based on 1.8k employees
57%
52%
46%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Lodha Group Benefits

Submitted by Company
Child care
Cafeteria
Work From Home
Team Outings
Education Assistance
Soft Skill Training +3 more
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Cafeteria
Team Outings
Free Transport +6 more
View more benefits

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