Cloud Operations Manager

JOB SUMMARY

The Cloud Operations Manager is responsible for overseeing the day-to-day operations of an organization's cloud infrastructure and services. This role ensures the cloud environments are efficient, secure, scalable, and fully operational to meet the business and technological needs of the organization. The Cloud Operations Manager will collaborate with cross-functional teams to deliver high-quality services and drive improvements in cloud architecture, automation, and resource optimization.

PRIMARY RESPONSIBILITIES

• Oversee and manage cloud operations to ensure seamless service delivery and optimized performance.
• Expertise in managing cloud infrastructure across major platforms (AWS, Azure, GCP).
• Proven experience in cloud operations, service management, and delivering high-quality cloud services on a scale.
• Coordinate and collaborate with cross-functional teams to implement best practices in cloud operations.
• Manage incident response, problem resolution, and ensure effective root cause analysis.
• Implement cloud automation and orchestration processes to streamline operations and improve efficiency.
• Monitor cloud performance, security, and compliance, ensuring that SLAs and KPIs are consistently met.
• Lead and mentor cloud operations teams, fostering a culture of continuous improvement and innovation.
• Develop and maintain operational documentation, including runbooks, incident reports, and operational procedures.
• Familiarity with ITIL, DevOps, and Agile methodologies.
• Strong knowledge of cloud-native technologies, microservices, and containers (e.g., Kubernetes, Docker).
• Proficiency in scripting languages (e.g., Python, Bash) for automation and orchestration.

SECONDARY RESPONSIBILITIES

• Ensure that capacity planning and disaster recovery procedures are in place for cloud infrastructure.
• Conduct regular backups, failover testing, and ensure business continuity.
• Maintain detailed documentation for cloud operations, configurations, and processes.
• Report on cloud usage, incidents, and performance to senior management.
• Stay up-to-date with the latest cloud technologies and trends.
• Recommend and implement new tools and technologies to improve cloud infrastructure and operations.

EDUCATIONAL REQUIREMENTS & certifications

• Minimum of 8 to 12 years of IT experience, with at least 5 years in cloud operations and infrastructure management.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.