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10 Lighthouse Jobs
Associate Application Support Engineer - AP
Lighthouse
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
What s unique about this role?
The Associate Application Support Engineer will be a dynamic, high integrity individual with superior technical skills who is an adaptable and innovative team player and enjoys being part of a highly collaborative, service-focused team. Responsible for providing top tier support for applications used by the organization and engaging with multiple departments to ensure the best experience possible for clients and internal users. Responsible for understanding complex Line of Business applications end to end, their usage, interdependencies, and complexities.
What will this person do?
- Collaborate with IT and end users to holistically design and own support for the Line of Business applications.
- Proactively look for ways to improve uptime, alerting, and efficiencies of systems.
- Coordinate across multiple departments on software patching and upgrades to ensure client success.
- Consult with department managers on high-level initiatives and\or application changes to ensure minimal business impact while still providing the best client experience possible.
- Work closely with Product teams to advance existing organization technologies through evaluation of new products and custom development on existing applications.
- Identify and recommend product customizations, enhancements or work-around(s) to meet business requirements.
- Author all standard documentation as well as specifications for both functional and technical requirements.
- Participate in Design and building client IaaS systems to enable self-service of eDiscovery applications.
- Develop and sustain relationships with clients and 3rd party vendors.
- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Bring your passion and together we will shine. It would also be great if you have the following:
- Bachelor s of Engineering (B.E / MCA) degree in computer science, related field or comparable job experience preferred
- Requires 0 - 2 years of experience in Engineering, Technology or similar function
- Good to have Knowledge of commonly used eDiscovery tools including but not limited to: Relativity, Brainspace, Nuix, and Ecapture.
- Good to have Knowledge On SQL Database Design, administration, and reporting.
- Intermediate level knowledge of SQL query language
- Understanding of Linux based operating systems is a plus
- Understanding of Vmware ESXi and Vcenter is a plus
- Understanding of SAN and NAS storage systems is a plus
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- Ability to convey complex idea both verbally and in writing to a non-technical audience.
- Demonstrated record of excellent customer service
- Be part of an on-call rotation and have the ability to work flexible hours as needed including some nights and weekends.
Employment Type: Full Time, Permanent
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What people at Lighthouse are saying
Associate Application Support Engineer salary at Lighthouse
reported by
2
employees
₹4
L/yr - ₹5.2
L/yr
At
par with the average Associate Application Support Engineer Salary in India
View more details
What Lighthouse employees are saying about work life
based on 21 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Lighthouse Benefits
View more benefits
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