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34 Syngene International Jobs
Application Support Engineer
Syngene International
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Triage and provide technical support to our users requests, with focus on supporting Emerson Syncade and DeltaV.
- Work closely with our users to identify and resolve technical issues, ensuring that they are resolved in a timely and efficient manner.
- Work independently and with internal teams to identify and resolve complex technical issues.
- Document and record issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms.
- Follow escalation processes and interface with different tier teams as needed.
- Proactively provide status updates.
- Develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software and DeltaV, ensuring that you are up to date with the latest features and functionality.
- Work closely with team leads and the global manager to maintain standard processes for the application support team, ensuring they are up-to-date and compliant with relevant regulations and standards.
- Provide technical guidance and support to the new application support team engineers, ensuring that team members have the necessary skills and knowledge to perform their roles effectively.
- Participate in training and development activities to enhance your skills and knowledge.
- Collect feedback and Voice-Of-Customer (VoC) and share with internal teams.
Preferred Experience :
- BA/BS degree in Computer Science, Information Technology, Chemical Engineer or a related field. Associates or Technical degree will be considered.
- 1+ years experience, pharmaceutical industry experience preferred.
- Experience in providing technical support.
- Strong analytical, problem solving, and technical skills, preferably with a focus on Emerson Syncade and DeltaV, with the ability to identify, resolve, and log technical issues.
- Excellent communication in English and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to prioritize tasks.
- Willingness to learn and develop new skills.
- Demonstrated ability to collaborate across functions in a highly matrixed organization within a global setting.
- Be experienced in working with manufacturing platforms (i.e. Oracle or similar), looking for opportunities where the systems could improve business effectiveness and customer service.
- Strong problem solver and facilitator, especially in highly ambiguous situations.
Key skills desired :
- Ability to navigate ambiguity and solve problems in a fast-paced environment.
- Strong technology acumen and understanding of the intersection of business & IT related challenges.
- Ability to make complexities more easily understood through speech and written narrative, and possess excellent professional written and verbal communication as well as interpersonal skills.
- Strong developer of effective partnerships and relationships with all levels and geographies.
- Commitment and passion for achieving desired outcomes such as customer satisfaction (i.e., value, quality, speed).
- Be well organized, able to manage multiple tasks, and prioritize effectively.
- Possess patience and maturity and remain calm under pressure.
- Display a sense of urgency in completion of key responsibilities.
- Possess attention to detail.
Travel required :
- No travel required
Employment Type: Full Time, Permanent
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What people at Syngene International are saying
Application Support Engineer salary at Syngene International
reported by
4
employees
₹3.4
L/yr - ₹4.3
L/yr
28%
less
than the average Application Support Engineer
Salary in India
View more details
What Syngene International employees are saying about work life
based on 1.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Syngene International Benefits
Submitted by Company
Cafeteria 
Health Insurance Job Training Team Outings
Submitted by Employees
View more benefits 
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