Salesforce Support and Operations Specialist

Role & responsibilities

1. Development and Customization

• Develop custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies.
• Customize Salesforce solutions to meet specific business requirements, including workflows, triggers, and APIs.

2. Integration

• Design and implement integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and tools like MuleSoft.
• Ensure seamless data flow and synchronization across systems.

3. Code Optimization and Best Practices

• Write clean, efficient, and maintainable code following Salesforce best practices.
• Conduct code reviews and optimize existing code for performance improvements.

4. Collaboration

• Work closely with functional consultants, business analysts, and other developers to deliver end-to-end solutions.
• Provide technical expertise and guidance during the project lifecycle.

5. Testing and Deployment

• Perform unit testing, integration testing, and debugging of Salesforce applications.
• Deploy changes to production environments following change management protocols.

6. Support and Maintenance

• Provide ongoing technical support and resolve issues post-implementation as part of support plans.
• Implement enhancements and upgrades to Salesforce environments.

7. Reporting & Analytics

• Create and optimize Tableau dashboards to deliver actionable insights.
• Develop Salesforce reports and dashboards tailored to various user needs.

8. Continuous Improvement

• Stay updated with Salesforce releases and incorporate new features into solutions.
• Drive scalability, efficiency, and user adoption across the Salesforce platform.

Preferred candidate profile

• 2+ years of hands experience in Salesforce development (Apex, Visualforce, Lightning Components, etc.).
• Strong understanding of Salesforce data models, security models, and automation tools (Flows, Process Builder, etc.).
• Proficiency in programming languages such as Apex, JavaScript, and SQL.
• Experience with Salesforce integrations using REST/SOAP APIs, Middleware, and Third-Party Systems.
• Familiarity with Salesforce deployment processes, including Change Sets, Salesforce DX, and Version Control (Git).
• Experience with Salesforce Lightning (UI development using Lightning Web Components or Aura Components).
• Knowledge of Salesforce AppExchange apps and third-party integrations.
• Strong analytical and problem-solving skills with the ability to work independently and in a team environment.
• Excellent communication skills to interact effectively with internal teams and business stakeholders.
• Salesforce Developer Certification (Platform Developer I or II) is a plus.
• Experience with Salesforce Marketing Cloud, Service Cloud, or Sales Cloud is a plus.