Add office photos
All Filters
38 Level AI Jobs
Instructional Designer / Digital Adoption Specialist
Level AI
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
As an Instructional Designer / Digital Adoption Specialist, youll play a crucial role in driving user adoption and engagement with our app. Youll be responsible for creating and managing interactive in-app content using our digital adoption app and also create onboarding and training material (Slides, PDF, Video format) for our internal teams as well as external customers.
Responsibilities -
- Customize, configure and test in-app content, such as Walkthroughs, SmartTips, ShoutOuts, Launchers, and Surveys.
- Collaborate with internal teams (CSM, Product, etc.) to gather requirements and design the relevant learning/ instructional content.
- Develop training materials and user guides to facilitate the adoption of new features among new and experienced end-users.
- Generate reports and analyze user data to identify opportunities for improvement and optimize content to improve overall user experience for our customers.
- Update instructional content according to updates in the UI i.e., editing, adding, or removing information as needed.
- Stay up-to-date with the latest digital adoption trends and technologies and proactively recommend enhancements and improvements.
- Assist in troubleshooting and resolving technical issues pertaining to in-app contentCreate onboarding and training material (Slides, PDF, Video format) for our internal teams as well as external customers
Qualifications -
- Strong understanding of instructional design principles and web technologies including HTML, CSS, JavaScript, and APIs
- Prior experience in using WalkMe, Appcues, Whatfix or similar digital adoption platforms, including building flows, designing layouts, and configuring rules and triggers
- Excellent communication and problem-solving skillsAttention to detail and ability to work independently
- Knowledge of UI/UX components and elements, layouts etc.
- Knowledge of Figma is an added advantage
- CX Industry experience is a plusIf youre a creative and detail-oriented individual with a strong interest in digital learning, we encourage you to apply.
Compensation: We offer market-leading compensation based on the skill set and aptitude of the candidate
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Instructional Designer roles with real interview advice
People are getting interviews at Level AI through
People are getting interviews through
(based on 1 Level AI interview)
Job Portal
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Level AI are saying
What Level AI employees are saying about work life
based on 4 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Level AI Benefits
Team Outings 
Work From Home 
Education Assistance 
Soft Skill Training 
Health Insurance 
Compare Level AI with
Fractal Analytics
Compare
Mu Sigma
Compare
Tiger Analytics
Compare
LatentView Analytics
Compare
Bridgei2i Analytics Solutions
Compare
AbsolutData
Compare
Crayon Data
Compare
Analyttica Datalab
Compare
Axtria
Compare
Algonomy
Compare
TCS
Compare
Accenture
Compare
Cognizant
Compare
Infosys
Compare
Wipro
Compare
Capgemini
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
IBM
Compare
Similar Jobs for you
Share an Interview