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Tech Support Engineer
Level AI
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Tech Support Specialist will play a crucial role in ensuring the smooth operation and satisfaction of our customers by providing technical assistance and support related to Level AI s software. This role involves responding to queries, troubleshooting, isolating problems, and determining and implementing solutions. You must be comfortable partnering with product and engineering to identify and prioritize issues and communicate progress back to our clients.
Responsibilities:
- Tech Support members are experts on Level AI s product and apply their technical knowledge to support customers.
- Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions.
- Answer knowledge based questions about the product, and advise on best practices.
- Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI s NLU use cases.
- Document best practices, and answers to common questions and issues.
- Collaborate with Engineering to prioritize product issues and solutions.
- Design and implement scalable processes to build out the support team, globally.
Requirements:
- Requirements:Technical experience with modern SaaS applications and systems.
- Ability to stay organized and handle multiple complex customer tickets simultaneously.
- Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plusExperience with reporting tools would be an advantage.
- Understanding NLU technologies and their applications is a huge plus.
- Must be available in PST hours
Employment Type: Full Time, Permanent
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based on 4 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Level AI Benefits
Team Outings 
Work From Home 
Education Assistance 
Soft Skill Training 
Health Insurance 
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