Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Level AI

Compare

2.5

based on 6 Reviews

32 Level AI Jobs

Tech Support Engineer

Thelevel

2.5

based on 6 Reviews

1-5 years

Remote

1 vacancy

Tech Support Engineer

Level AI

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Cloud Computing Customer Experience Management SaaS Sales Data Warehousing Troubleshooting

+ 2 more

Job Description

The Tech Support Specialist will play a crucial role in ensuring the smooth operation and satisfaction of our customers by providing technical assistance and support related to Level AI s software. This role involves responding to queries, troubleshooting, isolating problems, and determining and implementing solutions. You must be comfortable partnering with product and engineering to identify and prioritize issues and communicate progress back to our clients.

Responsibilities:

Tech Support members are experts on Level AI s product and apply their technical knowledge to support customers.
Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions.
Answer knowledge based questions about the product, and advise on best practices.
Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI s NLU use cases.
Document best practices, and answers to common questions and issues.
Collaborate with Engineering to prioritize product issues and solutions.
Design and implement scalable processes to build out the support team, globally.

Requirements:

Requirements:Technical experience with modern SaaS applications and systems.
Ability to stay organized and handle multiple complex customer tickets simultaneously.
Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plusExperience with reporting tools would be an advantage.
Understanding NLU technologies and their applications is a huge plus.
Must be available in PST hours

Employment Type: Full Time, Permanent

Read full job description

Prepare for Tech. Support Engg roles with real interview advice