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Level AI

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2.9

based on 5 Reviews

40 Level AI Jobs

Associate Product Manager

Level AI

2.9

based on 5 Reviews

3-7 years

Noida

1 vacancy

Associate Product Manager

Level AI

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Automation Testing Product Management CRM B2B Sales Customer Experience Management

+ 3 more

Job Description

Level AI is revolutionizing customer experience with cutting-edge AI-driven solutions for enterprises. The Customer Engineering team plays a crucial role in building scalable, self-serve integrations and onboarding frameworks, ensuring seamless data flow between CcaaS, CRM, and other enterprise systems.

About the Role - We are looking for a Product Manager (PM) / Associate Product Manager (APM) to drive innovation in our iPaaS and self-serve integrations . This role is ideal for someone with a strong technical background (software development experience required) who can work with engineers closely and prioritize customer needs.

What You ll Do:

Drive Self-Serve Integration Strategy:

Define and execute the roadmap for Level AI s integration platform (iPaaS) .

Work with engineering teams to build scalable, reusable connectors for CRMs, telephony, and other enterprise tools.

Customer Data-Driven Decision Making:

Gather insights from customers, Customer Success, and Sales teams to improve onboarding integrations.

Analyze data pipeline performance and work on optimization strategies.

Cross-Team Collaboration:

Partner with engineering, customer success, and support teams to define product requirements.

Ensure seamless handoff of new features and integration capabilities to internal teams customers.

Technical Understanding Execution:

Work closely with engineers to build low-code/no-code self-serve integration tools.

Hands-on involvement in API design, data flows, and debugging integration issues.

Optimize Customer Onboarding Automation:

Drive adoption of self-serve integrations to reduce manual work for customers.

Identify automation opportunities to improve onboarding speed and reduce engineering dependencies.

What We re Looking For:

2+ years of software development experience (mandatory)

Strong technical background in APIs, integrations, or data engineering

Excellent analytical skills - ability to interpret data customer insights to make decisions

Proactive problem solver with a strong bias for action

Experience working with cross-functional teams (engineering, CS, support, sales)

Familiarity with iPaaS tools (Workato, Mulesoft, Zapier) is a plus

Bonus (Nice-to-Have) MBA or prior product management experience in B2B SaaS Experience with CcaaS, CRM, or data pipeline integrations Worked on self-serve platforms or developer tools

Why Join Us

Be at the forefront of AI-powered customer experience solutions

Work on cutting-edge integrations automation that scale across enterprises

Own and shape high-impact self-serve initiatives

Collaborate with top engineers AI experts

Grow fast in a high-ownership product role

Employment Type: Full Time, Permanent

Read full job description

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