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Lenskart - Area Operations Manager (5-14 yrs)

5-14 years

Delhi ncr, Pune, Surat

Lenskart - Area Operations Manager (5-14 yrs)

Lenskart

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Profile Summary

Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience.

Key Responsibilities

Driving Sales and Customer Service

a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually

b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store

c. Drive culture of high sales performance expectations, i.e. SALES Leadership

d. Motivates and inspires field team to drive for results.

e. Review financial performance at regional level to identify improvement opportunities.

f. Serve as critical strategy planning link between Corporate and the field organization.

g. Translate corporate goals including financial returns, sales growth and market share, into business plans.

h. Assess field capability and establish performance priorities at group level.

Manpower Planning & People Development

a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store

b. Direct responsibility for professional development of Lenskart Associates

c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication.

d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives

e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team.

f. Overall responsibility for associate development

Managing P&L of the Assigned Stores

a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level

b. Managing the top and bottom line effectively of the assigned territory and stores

c. Responsible for reducing shrinkage

d. Managing the productivity of the staff

e. Using cost effective methods to ensure productivity of the respective territory

Managing and Maintaining High Standards of Retail Operations

a. Regular Store Visits to:

- Audit stores

- Coaching the Store Managers

- Motivate staff through sales discussions


Functional Areas: Other

Read full job description

Lenskart Interview Questions & Tips

Prepare for Lenskart Area Operation Manager roles with real interview advice

People are getting interviews at Lenskart through

(based on 214 Lenskart interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
36%
19%
18%
8%
3%
1%
15% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Lenskart are saying

2.5
 Rating based on 43 Area Operation Manager reviews

Likes

Fast paced and growing and infact leader in the Eyewear market so you can also grow professionally.

Dislikes

Nothing was firm or consisten in terms of policies over benefits and perks (Incentives and benefits apart from salary), every 2nd day something new is launched or changed at the store level just to justify the fail harder attitude. Termination culture along with heavy deductions for ground level staffs. No respect for staff who are serving customers directly.

Read 43 reviews

Area Operation Manager salary at Lenskart

reported by 239 employees with 7-16 years exp.
₹5.7 L/yr - ₹16 L/yr
21% more than the average Area Operation Manager Salary in India
View more details

What Lenskart employees are saying about work life

based on 2.8k employees
50%
37%
52%
96%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Lenskart Benefits

Submitted by Company
Relaxed Dress Code
Intra-preneurship
ESOPs
Life & Health Insurance Covering Your Family
Lenskart Discounts for Friends & Family
Big Responsibilities From Early Days +1 more
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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