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178 Lenskart Jobs
Store Manager
4-10 years
₹ 3.2 - 5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Store Manager
Lenskart
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Greeting customers when they enter store and coaching the team to do the same
- Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
- Striving to have long lasting and fruitful relationships with each of our customers
Driving sales vs. plan
- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
- Developing a culture of high sales performance expectations, i.e. Sales Leadership
- Motivating and inspiring the field team to drive for results
- Assessing field capability and establish performance priorities at group level
People development (Attrition Control)
- Assisting in recruiting and selecting high potential staff
- Providing effective on-the-job training and guidance to team members making use of company training modules
- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
- Evaluating the training needs of store associates and working closely with LD department to execute the developmental plan
- Understanding the reasons for attrition and taking measures to control it
Cash Inventory management
- Monitoring cash reconciliation to ensure there is no mismatch of store funds
- Ensuring availability of required merchandise and services
- Conducting stocktakes regularly
- Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
- Performing the necessary quality checks for the new products
- Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer
Supervision
- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
SOP adherence implementation
- Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
- Updating colleagues on business performance, new initiatives and other important issues
- Scheduling the team s shift timings to meet the store s business needs and demands
- Ensuring staffing levels are adequate to effectively operate the store
Store upkeep maintenance
- Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Employment Type: Full Time, Permanent
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What people at Lenskart are saying
Rating based on 355 Store Manager
reviews
Anonymous · Customer Success, Service & Operations
in Jalandhar
Likes
Empowerment upto some extent
Dislikes
No support No growth They will cut your salary shink part even after it's mistake of backend an AOM worst experience even at time of FNF they will cut your salary If u r from Optical background n u want earn more money n switch your career to retail then u can join 0 experience will be added to your Optical field
- Salary - Bad+6 more
Store Manager salary at Lenskart
reported by
1.2k
employees
₹2.5
L/yr - ₹6.1
L/yr
23%
less
than the average Store Manager Salary in India
View more details
What Lenskart employees are saying about work life
based on 2.9k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Lenskart Benefits
Submitted by Company
Relaxed Dress Code Intra-preneurship ESOPs Life & Health Insurance Covering Your Family Lenskart Discounts for Friends & Family
Submitted by Employees
View more benefits 
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