Manager, Network Engineering

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and develop a diverse team of network engineers and specialists.
• Foster a culture of collaboration across the globe, accountability, and continuous improvement.
• Define team goals and objectives aligned with organizational strategy.

Network Infrastructure Management:

• Oversee the design, implementation, and maintenance of enterprise network and voice infrastructure.
• Ensure high availability, security, and performance of network systems.
• Develop and enforce network policies, procedures, and best practices.

Stakeholder & Vendor Management:

• Collaborate with internal stakeholders to align network initiatives with business needs.
• Manage third-party vendors and service providers to ensure quality delivery and compliance with SLAs.
• Negotiate contracts and evaluate vendor performance.

Project & Budget Management:

• Plan, execute, and oversee network infrastructure projects from inception to completion.
• Develop and manage budgets, ensuring cost efficiency and ROI on network investments.
• Drive cost optimization initiatives without compromising quality and service levels.

Collaboration & Communication:

• Work cross-functionally with IT and business units to support strategic objectives.
• Provide regular updates to leadership on network performance, risks, and opportunities.
• Act as an escalation point for critical network issues.

Risk & Compliance Management:

• Ensure compliance with industry standards, regulations, and security policies.
• Identify and mitigate risks related to network operations and security.

Lead incident response and disaster recovery planning for network services

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 8+ years of experience in IT network infrastructure, with at least 5+ years in a managerial role.
• Strong understanding of network data and voice concepts, including routing, switching, VoIP, and cloud networking.
• Proven experience leading and managing diverse teams in a fast-paced environment.
• Excellent vendor management and contract negotiation skills.
• Strong stakeholder engagement and ability to communicate technical concepts to non-technical audiences.
• Experience with project and budget management in an IT infrastructure operations organization.

Certifications such as CCNP, CCIE, or ITIL are a plus

Key Competencies:

• Leadership & People Management Ability to inspire, coach, and drive team success.
• Technical Proficiency Strong understanding of network architecture and operations.
• Strategic Thinking Ability to align network strategies with business objectives.
• Collaboration & Communication Ability to engage with multiple teams and stakeholders effectively.
• Problem-Solving & Decision-Making Analytical mindset to resolve network challenges efficiently.
• Assertiveness & Negotiation Ability to drive decisions, manage conflicts, and secure favourable agreements.