Service Head

Key Responsibilities:
1. Service Strategy Development: Develop and implement service strategies to optimize
customer satisfaction, retention, and profitability.
2. Team Leadership: Lead and manage a team of service technicians, engineers, and support staff
to ensure efficient and effective service delivery.
3. Technical Support: Provide technical support to customers and internal teams on product
installation, troubleshooting, and maintenance for valve systems, automation systems, water
metering systems, and pressure-reducing valves.
4. Project Management: Oversee the planning, execution, and completion of service projects,
including installations, repairs, and maintenance activities.
5. Customer Relationship Management: Build and maintain strong relationships with key
customers, understanding their needs, and providing timely solutions to ensure satisfaction.
6. Revenue Generation: Identify opportunities to upsell services, renew maintenance contracts,
and secure new AMC agreements to drive revenue growth.
7. Quality Assurance: Implement quality assurance processes to ensure that all service activities
meet industry standards and exceed customer expectations.
8. Training and Development: Develop training programs for service staff to enhance their
technical skills and knowledge, ensuring they stay updated on the latest industry trends and
technologies.
Qualifications:
Bachelor s degree in Engineering or related field (Master s degree preferred)
Minimum of 2-3 years of experience in service management, preferably in a manufacturing or
automation industry
Strong technical background in valve manufacturing, automation systems, water metering
systems, and pressure-reducing valves
Proven leadership experience with the ability to inspire and motivate a team
Excellent communication, negotiation, and interpersonal skills
Project management certification (e.g., PMP) is a plus
Additional Requirements:
Ability to travel as needed to customer sites for service-related activities
Strong problem-solving skills and attention to detail
Ability to work effectively in a fast-paced and dynamic environment
Commitment to continuous improvement and learning
Experience in managing service contracts and agreements is desirable

Location:
LEHRY INSTRUMENTATION VALVES PVT LTD ROOM NO.37/38,EMPIRE BUILDING, 1ST FLOOR,OPPOSITE CSMT STATION, DR.D N ROAD,FORT, MUMBAI-400 001