CSACustomer Success Associate/Manager

Job Responsibilities.

Opening and maintaining customer accounts and their information.

Fulfilling clients needs through online chat support and calls.

Responding to customers emails and customers queries through various other modes.

Identifying and assessing customers needs to achieve satisfaction and building sustainable relationships of trust through open and interactive communication.

Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Generating leads for the sales team and supporting them by arranging meeting and demos.

Cross selling the company's product and services to existing and prospective clients.

Keeping records of customer interactions, process customer accounts and file documents.

Making sure of customer satisfaction and customer usage of product and services.

Desired Profile:.

Experience of 0-3 years for Customer Success Associates (Freshers can also apply).

Proven customer support experience of minimum 2 years for Customer Success Manager.

Excellent written and verbal communication skills.

Empathic listener and persuasive speaker.

Familiar with CRM systems and practices.

Ability to multi-task, prioritize and manage time effectively.

Minimum Graduate.