Manager – Collection & Recovery

Roles & Responsibilities

Responsible to handle PAN India location for B2B products & an area for collections of SME/MSME products.
Responsible for collection efficiency and cost of collections for the assigned area.
Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
Responsible to review account allocations and collections targets by bucket to agencies/ in house team.
Regularly follow up with the default customers through a dedicated team.
Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same.
Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly.
Collaborate with legal team to ensure legal action is taken on specified cases.
Building relationships with key clients to ensure timely collections are made.
Determine suitable tactics or strategies for timely collections.