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3.1

based on 17 Reviews

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14 Tap Invest Jobs

Customer Support Executive

2-4 years

Bangalore / Bengaluru

Customer Support Executive

Tap Invest

posted 10hr ago

Job Role Insights

Fixed timing

Job Description

Customer Interaction:
Managing customer inquiries via phone, email, chat, or social media.
Providing timely and accurate information regarding products and services.
Resolving customer complaints within the agreed service level agreements (SLAs).
Recording and managing customer accounts through CRM systems
Troubleshooting and Problem Solving:
Diagnosing and troubleshooting technical issues to provide quick solutions.
Escalating unresolved issues to the appropriate internal teams.
Assisting customers with product setup, usage, and basic technical support.
Feedback and Improvement:
Collecting customer feedback and insights to help improve products and services.
Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.

Employment Type: Full Time, Permanent

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What people at Tap Invest are saying

What Tap Invest employees are saying about work life

based on 17 employees
69%
77%
84%
100%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Tap Invest Benefits

Submitted by Company
Team Outings
Health Insurance
Job Training
Submitted by Employees
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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Tap Invest Bangalore / Bengaluru Office Location

View all
Bengaluru/Bangalore, Karnataka Office
Headquarter
355, 2nd floor, Balaji Arcade, 5th Main, 14th B Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102 Bengaluru/Bangalore, Karnataka
560102

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