Lead Administrator

High Touch Operations Manager Mumbai and Noida CCNP Certification and Experience with Cisco products Required Who You Are

Manage high profile critical technical and political issues within customer organization and

throughout Ciscos escalation chain.

Understand customer operations processes, and partner with related parties

(customer/partner/Cisco team) to streamline customer/vendor operation support processes to make more effective issue resolution.

Write processes and procedures for customized support services.

Identify and analyze operational area of improvements.

Identify need for and assist/perform the creation of customer training. Formulate continual improvement strategies to optimize customers perceptions around service and support.

Be the "go-to" person and main point of contact for customer and internal teams. Acting as single contact point for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs.

You will present customer needs to Cisco post-sales support teams and applicable organizations.

Strong presentations skills and be hands on with various styles of data analytics. Build consistent relationships with key customer stakeholders. Support decision makers within customer execs and provide guidance. Act as a customer strategic support consultant.

CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching basic.

CCNA, PMP or Prince2 practitioner is a plus

ITIL V4 Foundation Kindly make sure the candidates have the following experience and knowledge:

Most candidates doesnt articulate the interesting stories/ incident/ problem they managed and what they achieved and why they are interesting to share.

We are hiring a team, we need individual who has done something good in their current role and eligible to be hired in Cisco.

How HTOM can conduct, Trend analysis, Weekly review, Monthly Review and Quarterly Review.

Its not an incident manager profile, its an High Touch Operation Manager Where the manger owns the resolution end to end and ownership.

What is Cisco as a company that we do the business and Services.

CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching basic.

Candidate to be prepared with the MBR and QBR deck with great examples of his experience.

Leadership would like to know what was his /her recent reporting and dashboard he/she presented to CXOs. Cisco Confidential

Candidate to explain Ciscos STAR methodology (Situation, Task, Action, and Result) interview questions and need a real time interesting experience with results / outcome achieved from the candidate during the interview.

Cisco Confidential

Below Cisco Principles too should be explained clearly

Network Implementation