Partnership Success Manager - SaaS

You will work alongside our Partners Team and peers within our Global
Customer Services org to ensure the holistic success of LSs strategic partnerships.
You will bring strong relationship-building experience, product knowledge, project management, organizational and problem-solving skills, as well as a high degree of empathy to maintain a best-in-class partner and customer experience.
Maintain a deep understanding of LS' Partners businesses and be an internal champion of the features/functionality most critical to their specific business needs.
You'll be expected to meet and exceed the goal for net retention (both retention and expansion) -- which is driven through consistent communication and collaboration with our Partners teams and demonstrating the value the products and services provide to their business via quarterly reviews.
Although the role will sit on the Customer Success Team in order to maintain
familiarity with best practices and processes to continue to ensure the
success of our joint customers, this is a truly cross-functional position. You will
work closely with Product, Professional Services, Customer Support and other
teams to close the feedback loop on customer and market needs.
Additional responsibilities will include:
Advocate for and represent the voice of the Partner internally
Be a key member of the team managing the partnership life cycle which
includes initial launch and technical integrations or enablement, maintaining a
healthy steady state, quarterly goals assessment, product roadmaps and
executive alignment, and renewal of the partnership.
Work with your Partner account teams to plan and execute long term account
plans to facilitate retention and growth via product and new business unit
expansion
Develop and maintain long-term relationships with stakeholders in your
account portfolio
Work cross-functionally with Partnerships, Product, Engineering, Support,
Marketing and other teams to resolve partner business issues and work
towards their stated goals
Manage partner feedback and product needs by providing feature requests to
internal teams