Operations Lead - B2B - eCommerce Platform (13-15 yrs)

OPERATIONS LEAD

Roles & Responsibilities:

- Implementing/enhancing an operating model for the e-Commerce Operations

- Take full ownership of business targets & P&L for E-Commerce business

- Developing detailed processes, quality controls, and KPI for seamless integration of executing a Direct Vendor Fulfilment program

- Working with internal customers to ensure pricing is accurately maintained within customer's systems

- Managing forecasts and seasonality to ensure proper processes are being followed for inventory/material planning

- Daily reporting for internal/external customers for performance and order management

- Operational responsibility for ensuring pricing and supply

- Performance Management of the team by setting particular objectives, carrying out performance analysis, and identifying and recommending training needs

- Order management, Logistics, Support, Process Improvement and Operational Efficiency

- Working knowledge of automated distribution and warehouse systems preferred. Direct experience managing e-Commerce Operations from online readiness to post purchase support including a working knowledge of marketplace and direct e-Commerce processes and technologies done in proven E-commerce companies

- Proven ability to automate processes and create efficiency.

Qualification and Experience:

- MBA from a Tier 1 college is required.

- 13+ years of experience in operations management, with a strong background in E-commerce industry.