Portal Developer, ServiceNow (Remote)

Key Responsibilities:

Requirements Analysis:

• Collaborate with business analysts and end-users to understand business processes and requirements.
• Analyze and document detailed technical specifications based on business needs.

ServiceNow Development:

• Design, develop, configure, and implement ServiceNow applications, modules, and workflows.
• Customize forms, fields, lists, and reports to enhance user experience.
• Implement business rules, client scripts, UI policies, and other ServiceNow components.

Integration and Automation:

• Integrate ServiceNow with other third-party systems and applications.
• Develop and implement automation solutions to streamline processes.
• Create and maintain integration mappings and scripts.

Incident and Problem Resolution:

• Provide support and troubleshooting for incidents related to ServiceNow applications.
• Identify and resolve issues, ensuring the stability and reliability of the platform.

Service Catalog Management:

• Develop and maintain the Service Catalog, ensuring accurate and up-to-date service offerings.
• Implement and enhance ServiceNow service request workflows.

Security and Compliance:

• Implement security best practices and ensure compliance with relevant regulations.
• Monitor and address security vulnerabilities on the ServiceNow platform.

Documentation:

• Create and maintain comprehensive technical documentation for ServiceNow solutions.
• Provide training and documentation to end-users as needed.

Continuous Improvement:

• Stay updated on ServiceNow platform updates, features, and best practices.
• Proactively identify opportunities for improvement and optimization.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified Application Developer (CAD) certification is preferred.
• Proven experience in ServiceNow development and implementation.

Skills:

• Proficient in JavaScript, HTML, CSS, and other web technologies.
• Strong understanding of IT Service Management (ITSM) processes.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.

Experience:

• Minimum of 3-5 years of experience in ServiceNow development.
• Experience with ServiceNow platform upgrades and migrations is a plus.

Interested can share your updated resume to Mahalakshmi.s1@Labcopr.com