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IONA - 1st Line Product Support Representative
Lab49
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
The Security Analyst will be responsible for monitoring, analyzing, and responding to security incidents, ensuring the integrity and confidentiality of our information systems.
Key Responsibilities :
- Responding to enquiries from international clients, via phone or email, in English in a professional manner.
- Resolving customer issues and requests quickly and accurately.
- Performing technical troubleshooting steps to resolve client issues.
- Maintaining accurate records of customer interactions via case management systems.
- Producing documentation for clients to expected standards and guidelines
- Collaborating with other departments to resolve complex customer issues.
- Providing feedback on recurring customer issues to help improve processes and products.
- Staying updated on company products, services, and policies to provide accurate information to customers.
- Adhering to company policies and procedures, including data protection and confidentiality guidelines.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
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