Add office photos
All Filters
93 Lab49 Jobs
IONA - Customer Support Representative
Lab49
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a skilled and detail-oriented Security Analyst to join our dynamic team. The Security Analyst will be responsible for monitoring, analyzing, and responding to security incidents, ensuring the integrity and confidentiality of our information systems.
Key Responsibilities :
- Provisioning and administrating customer accounts; adding, editing, deactivating users; creating usage reports and triaging and escalating client requests as necessary.
- Responding to enquiries from international clients, via phone or email, in English in a professional manner.
- Maintaining accurate records of customer interactions via case management systems.
- Producing documentation for clients to expected standards and guidelines
- Collaborating with other departments to resolve customer issues.
- Providing feedback on recurring customer issues to help improve processes and products.
- Staying updated on company products, services, and policies to provide accurate information to customers.
- Adhering to company policies and procedures, including data protection and confidentiality guidelines.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Representative roles with real interview advice
People are getting interviews at Lab49 through
People are getting interviews through
(based on 2 Lab49 interviews)
Job Portal
50%
50% candidates got the interview through other sources.
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Lab49 are saying
What Lab49 employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
No travel
Lab49 Benefits
View more benefits
Compare Lab49 with
ThoughtWorks
Compare
Persistent Systems
Compare
TCS
Compare
Infosys
Compare
Wipro
Compare
LTIMindtree
Compare
HCLTech
Compare
Tech Mahindra
Compare
Mphasis
Compare
Accenture
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
Similar Jobs for you
Share an Interview