Engineer II

You Lead the Way

Weve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other

Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success

Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day

And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong

Join Team Amex and let's lead the way together

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customersdigital lives

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems

Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development

Find your place in technology on #TeamAmex

How will you make an impact in this role

The successful candidate for this role will work with the Connex Data team supporting data platform, analytics and reporting needs of the portfolio

ConneX is American Expressnext generation contact center solution that aims to enable best-in-class experiences for Amex customers across channels, platforms, geography and time, fulfilling the Amex brand commitments and servicing promise through flawless implementation of a modern highly configurable platform

The chosen candidate will be exposed to a wide range of technologies and challenges

Responsibilities:

Experience in developing API, services and ETL applications using Java, Vertx & Reactive framework

Experience in contact center architecture solution design & configuration for enterprise applications on premise & cloud

Knowledge & experience of Genesys Framework and Architecture, familiarity with the Genesys ecosystem

Knowledge in Genesys real-time and historical reporting

Experience in Genesys CCPulse, Pulse and GAX

Good knowledge and hands on experience in Database such as SQL, Oracle, MySQL etc,

Strong Experience in developing application using Genesys Config, Reporting, Interaction PSDKs and WFM APIs

Experience in designing and building Micro services based architecture for Real time reports and analytics solutions

Experience in testing tools like Jmeter, AB, Gatling

Experience in writing unit and integration test cases

Experience with Genesys Routing (IRD/Composer/URS)

Knowledge in Genesys Voice and Digital will be good

Exposure to data flows across Genesys Inbound, Outbound, Routing, Call recording, GVP, Pulse and WDE

Experience in Genesys log analysis, configurations and troubleshooting(MCP, SIP, RM)

Analysing & troubleshooting data in Genesys Infomart & Icon applications

Exposure to Genesys reporting components like Genesys Infomart, Interaction concentrator, datamart etc,

Understanding of the system architecture

Given a requirement be able to come up with the architecture, ability to suggest solutions and identify loopholes in system

Need to have holistic view of system -and develop effective solutions

Plan, scope, size, architect, design, prototype and engineer Genesys framework components

Experience in Kafka and elastic search

Should have worked in cloud platforms, working knowledge of creating HA solutions

Knowledge in CICD and containerized including but not limited to XLR / Jenkins / GIT / Bitbucket / monitoring & logging tools like app dynamics, logstash, splunk is preferred

Exposure to Openshift enterprise platform

A problem solver, open to learning Should have experience in troubleshooting, optimizing, solutioning and keeping up with evolving technologies as a leading member of the team

Qualifications & Skills:

Degree in Computer Science with4+ years of experience in

Genesys certification preferred

Proficient in Programming Languages: Proficiency in programming languages such as Python, Java, Scala, and others

Data Security and PII Awareness: Knowledge of data security practices and regulations, focusing on securely handling Personally Identifiable Information (PII)

Application Design with Security Focus: Experience in designing applications with emphasis on server procurement, installation, and integrating security aspects like encryption

Application Architecture Knowledge: Expertise in designing and structuring applications

Debugging Proficiency: Skilled in identifying and resolving software and system issues

Testing and Troubleshooting: Ability to test, troubleshoot, and debug data processes

Docker and Kubernetes Proficiency: Proficient with containerization and orchestration using Docker and Kubernetes

SFT Proficiency: Skilled in Secure File Transfer (SFT) operations and its utilization in data management

American Express Experience Preferred: Prior experience with American Express systems is an advantage

Effective Communication: Excellent verbal and written communication skills

Collaborative Work Ethic: Ability to work effectively in team environments

Continuous Learning: Commitment to staying updated with industry trends

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life

Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations