Kuvera - AVP/Senior Manager - Operations (5-7 yrs)

AVP Operations JD:

Kuvera is looking for a curious and cognizant AVP Operations to be a part of a motivated and energetic team at Kuvera.

Kuvera in is India's first free direct MF investment platform, trusted by more than 1.6 million investors with over Rs 50,000 crore in assets.

The platform now offers a range of investment options for wealth creation, including Direct MFs of all leading AMCs, FDs, Stocks and more.

Founded by IIT-IIM alumni in 2016, Kuvera is backed by FISV (Fidelity International Strategic Ventures).

We are looking to add exceptional talent to our wonderful team.

Experience us at https://kuvera.in/.

Fil up this form to help your application reach up for further processing https://forms.gle/8DvQMk1KtstCeXDY9.

Job Title: AVP/Sr. Manager Operations.

Location: Mumbai (Andheri East).

Job Mode: Onsite.

Who We're Looking For:

We are seeking an AVP of Operations to lead and manage the Mid-Ops team.

The ideal candidate will oversee day-to-day operations with a strong focus on delivery excellence.

Key responsibilities include:.

- Leading and managing the Mid-Ops team, ensuring seamless day-to-day operations with a focus on high-quality delivery.

- Coordinating with BSE, AMCs, RTAs, and FD Issuers to resolve queries efficiently and in a timely manner.

- Handling L2 level client escalations, collaborating with internal teams and third parties to resolve issues from start to finish.

- Ensuring a zero-defect approach in client servicing and operations management, guaranteeing a smooth client experience.

- Driving continuous improvement and automation initiatives, leveraging technology to optimize operational efficiency.

- Developing and implementing Standard Operating Procedures (SOPs) for operational processes, ensuring adherence to policies.

- Assisting the team in creating templates for effective client communication in various forms (oral, written, etc.

- Facilitating team-building activities, including hiring, training, and conducting inductions for new team members.

- Collaborating with product teams to design and conceptualize new features, offering strategic inputs and feedback to Product & Tech teams for new business and product launches.

- Managing internal, external, and regulatory inspections, ensuring compliance with all operational requirements, and maintaining necessary business dashboards.

- Identifying training and process gaps, conducting performance appraisals for the Mid-Ops team, and creating personalized career roadmaps for each team member.

Requirements:

- 5-7 years of experience in the Fintech or Financial sector (preferably in AMC/Mutual Fund background).

- Post Graduate/Graduate degree (preferably in Finance).

- Strong understanding of financial products.

- Excellent communication skills (both verbal and written).

- Ability to review and understand product and process documentation.

- Strong people management skills.

Benefits:.

- Attractive compensation package.

- Sponsored training for certification exams (NISM).

- Fast-track career growth opportunities for candidates with exceptional performance.

- Group Health Insurance coverage.